FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For emergency water damage we have affordable flat rates that will cover the emergency call, cleanup and drying equipment. The final price will vary depending on the situation and size of the affected area/s. These flat rates allow homeowners to begin mitigation as soon as possible, while insurance coverage takes place. Once the insurance claim is in place, we will bill insurance directly for the cleanup and move on to phase two which is reconstruction. For repairs, abatement and reconstruction that are related to an insurance claim, we will estimate the loss based on insurance company guidelines and submit to insurance for approval, prior to commence the repairs. All non insurance related repairs will require estimate for the client to approve.
- What is your typical process for working with a new customer?
Starts with a phone call, to gather all the necessary information about the damage, determine if emergency services are needed or set up an appointment to inspect and write an estimate.
- What education and/or training do you have that relates to your work?
We are certified since 2004 individually and as a firm by the IICRC institute of inspection cleaning and restoration certification.