New England Heating and Cooling

East Weymouth, MA

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About this pro

How does your service stand out?

Because of the experience in all areas of the HVAC trade we have.

What do you enjoy about the work you do?

Helping people stay comfortable and safe in their home. I've found so many unsafe furnaces during my career that I'm positive I have saved lives or at least helped avoid serious injury.

Location

East Weymouth, MA 02189

Background check

Complete

Years in business

16

Number of employees

10

Times hired on Thumbtack

1

Reviews

1 Reviews
  • Robert D. Aug 30, 2014
    Central Air Conditioning Repair
    Verified Review
    Let me start off by saying I know next to nothing about central ac or it's repairs so I can't really tell anyone if I got a good deal ,you would have to make that determination on your own from my review.. Messages thumbtack on a Friday and on Saturday had 5 matches , Robert was only one that was ok communicating through thumbtack messages . We messages 5-7 times then I called him Sunday afternoon , he called me later that same day to schedule a day to look at my unit . Tue he arrived on time , called 39 mins ahead to say he was on his way , he arrived with another guy ( forgot the name ) Both were very nice and easy to talk to . They took 20 mins looking and taking apart the unit and then determined it was a piece that the wiring all plugs into that needed replacing ( it had melted due to one wire not being installed properly ). Was $300 to do that .they came back in an hour with the piece and changed it . Got a call 15-20 mins after they replaced it , Robert said the condenser or compressor was bad (can't remember which one) and unit need to be replaced .. Called me back in 15 mins with quote of 2100-300 for the work they already did so $1800 was tbe final cost .unit was installed the next day an hour earlier than expected , which was nice since it was 90 that day . Only reason I didn't give 5 stars was I would have liked a chance to choose the brand of unit I got, had a goodman which they said is excellent and got one that's different , They said it comparable and as long as it last for a while like tne lady one (9 years) I will be ok with it.. I will most definitely use them again and would recommend them to anyone .. Wife and sister in law had to be home whole I was at work and they installed and they agreed that they were gentleman and very professional ..

Q&A

What education and/or training do you have that relates to your work?
We need to stay up to date with ASHRAE building code and attend the required continuing education required to maintain the MA state sheet metal and Plumbing license.
How did you get started doing this type of work?
It runs in my family. My farther runs a big HVAC company and my grandfather had his own business as well. I remember going on service call in the middle of winter with my dad when I was only 13 years old. This is all I've done for my whole career.
What types of customers have you worked with?
Most commonly we do service calls for no a/c and no heat.
Describe a recent project you are fond of. How long did it take?
Most recently we donated our labor and material to repair an air conditioning system for an elderly couple who suffered from chronic asthma and had no means of paying their bill.
What advice would you give a customer looking to hire a provider in your area of work?
Stick with smaller company's. Don't fall for flat rate pricing its a tricky way for a business to overcharge without disclosing their hourly rate. I've worked for these types of companies in the past, They usually pay on commission, and they employ aggressive selling tactics. Its a very dishonest and deceptive practice. Never use a flat rate company, hourly time and material pricing is the only way to know your not being ripped off.
What questions should customers think through before talking to professionals about their project?
The various other trades we need to know in order to be good at it. A good electrical background and plumbing knowledge is essential.