What education and/or training do you have that relates to your work?
We need to stay up to date with ASHRAE building code and attend the required continuing education required to maintain the MA state sheet metal and Plumbing license.
How did you get started doing this type of work?
It runs in my family. My farther runs a big HVAC company and my grandfather had his own business as well. I remember going on service call in the middle of winter with my dad when I was only 13 years old. This is all I've done for my whole career.
What types of customers have you worked with?
Most commonly we do service calls for no a/c and no heat.
Describe a recent project you are fond of. How long did it take?
Most recently we donated our labor and material to repair an air conditioning system for an elderly couple who suffered from chronic asthma and had no means of paying their bill.
What advice would you give a customer looking to hire a provider in your area of work?
Stick with smaller company's. Don't fall for flat rate pricing its a tricky way for a business to overcharge without disclosing their hourly rate. I've worked for these types of companies in the past, They usually pay on commission, and they employ aggressive selling tactics. Its a very dishonest and deceptive practice. Never use a flat rate company, hourly time and material pricing is the only way to know your not being ripped off.
What questions should customers think through before talking to professionals about their project?
The various other trades we need to know in order to be good at it. A good electrical background and plumbing knowledge is essential.