New England Heating and Cooling
About this pro
17 years in business
1 hire on Thumbtack
Let me start off by saying I know next to nothing about central ac or it's repairs so I can't really tell anyone if I got a good deal ,you would have to make that determination on your own from my review.. Messages thumbtack on a Friday and on Saturday had 5 matches , Robert was only one that was ok communicating through thumbtack messages . We messages 5-7 times then I called him Sunday afternoon , he called me later that same day to schedule a day to look at my unit . Tue he arrived on time , called 39 mins ahead to say he was on his way , he arrived with another guy ( forgot the name ) Both were very nice and easy to talk to . They took 20 mins looking and taking apart the unit and then determined it was a piece that the wiring all plugs into that needed replacing ( it had melted due to one wire not being installed properly ). Was $300 to do that .they came back in an hour with the piece and changed it . Got a call 15-20 mins after they replaced it , Robert said the condenser or compressor was bad (can't remember which one) and unit need to be replaced .. Called me back in 15 mins with quote of 2100-300 for the work they already did so $1800 was tbe final cost .unit was installed the next day an hour earlier than expected , which was nice since it was 90 that day . Only reason I didn't give 5 stars was I would have liked a chance to choose the brand of unit I got, had a goodman which they said is excellent and got one that's different , They said it comparable and as long as it last for a while like tne lady one (9 years) I will be ok with it.. I will most definitely use them again and would recommend them to anyone .. Wife and sister in law had to be home whole I was at work and they installed and they agreed that they were gentleman and very professional ..Aug 31, 2014Verified
- What education and/or training do you have that relates to your work?We need to stay up to date with ASHRAE building code and attend the required continuing education required to maintain the MA state sheet metal and Plumbing license.
- How did you get started doing this type of work?It runs in my family. My farther runs a big HVAC company and my grandfather had his own business as well. I remember going on service call in the middle of winter with my dad when I was only 13 years old. This is all I've done for my whole career.
- What types of customers have you worked with?Most commonly we do service calls for no a/c and no heat.