- What should the customer know about your pricing (e.g., discounts, fees)?
In order to give pricing, I need the size of the tile (length and width), the thickness and the amount of sq ft in the area which is obtained by measuring the length X the width. This is where pictures or having a sample of the real tile helps. For example, setting a mosaic is a different price that regular tile because it is much more intricate, and takes longer.I also, need to know if there is a rip out or what the existing substrate is so I can determine whether to set directly over it, skim or add a substrate. Pictures are helpful but the above info is vital. This is because I need to determine the scope of the work before setting a price which will be fair to both of us.
- What is your typical process for working with a new customer?
A good understanding of the scope of the work which includes communication and mutual trust, a thorough understanding of the design parameters, some pictures or drawings or tile samples; Hours the jobsite is available, a schedule for the work, formal contract and payment schedule. Also includes a discussion of optional sealer and the benefits of different types,
- What education and/or training do you have that relates to your work?
BA Bradford College 1986 Creative Arts Magna Cum Laude