FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What You Should Know About Our Pricing At BlueWave Plumbing and Heating, we believe in transparent, honest pricing. Here’s what you can expect: Upfront Estimates: We provide clear and detailed estimates before any work begins—no hidden fees, no surprises. Competitive Rates: Our pricing is competitive with industry standards while reflecting the quality and reliability of our work. Flat-Rate or Hourly Options: Depending on the service, we offer flat-rate pricing or hourly billing to suit your needs. Free Estimates for Larger Projects: For major installations or remodels, we offer free on-site estimates. Emergency Service Fees: After-hours and emergency services may include an additional fee, which we always disclose in advance. We’re committed to delivering value, integrity, and quality workmanship with every job.
- What is your typical process for working with a new customer?
Our Process for New Customers At BlueWave Plumbing and Heating, we make it easy and stress-free to work with us. Here’s what you can expect as a new customer: Initial Contact Call, text, or message us through our website or social media. Tell us what you need—whether it’s a repair, installation, or estimate. Scheduling a Visit We’ll set up a convenient time to assess your plumbing or heating issue. Same-day or next-day appointments are often available. On-Site Evaluation Our licensed technician arrives on time, evaluates the situation, and explains the options. We answer all your questions clearly and honestly. Upfront Estimate You receive a detailed, transparent quote before any work begins. No pressure—just facts, pricing, and professional advice. Service Begins Once you approve the estimate, we get to work using high-quality materials and proven techniques. We treat your home or business with respect. Follow-Up and Support After the job is complete, we check in to ensure your satisfaction. We’re always available for questions or future service needs.
- What education and/or training do you have that relates to your work?
Education & Experience At BlueWave Plumbing and Heating, we bring over 10 years of hands-on experience in residential and commercial plumbing. We are: Licensed and Insured: Fully qualified to handle all plumbing and heating services safely and legally. Skilled Technicians: Our team is made up of reliable, well-trained professionals who take pride in their work. Committed to Quality: We focus on long-lasting solutions, clean workmanship, and excellent customer service. You can count on us for professional, honest, and efficient service—every time.