FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer 25% off for new customers
- What is your typical process for working with a new customer?
At Florez Carpet & Upholstery Care, we conduct: Initial Consultation – We start by asking a few questions about the items you'd like cleaned (type, condition, any stains or pet issues) to understand your needs. Quote & Scheduling – Based on that info, we provide a clear estimate and offer available time slots. On-Site Assessment – When we arrive, we inspect the items to confirm the treatment approach and answer any final questions before we begin. Deep Cleaning – We perform a thorough deep cleaning using eco-friendly, pet- and kid-safe products, ensuring safety and effectiveness. Post-Clean Walkthrough – Once done, we walk you through the results to ensure you're satisfied. Your feedback matters, and we stand by our satisfaction guarantee. Our goal is to make the process simple, transparent, and stress-free from start to finish!
- What education and/or training do you have that relates to your work?
I was trained as a Petroleum Supply Specialist, which included in-depth instruction in hazardous material handling, spill response, and environmental safety protocols. That background taught me how to properly assess contamination, apply the right cleaning methods, and prioritize safety and environmental responsibility. I bring those same principles into carpet and upholstery care—using effective, eco-friendly solutions, maintaining strict attention to detail, and ensuring a thorough, professional clean every time. My military training also instilled discipline and a high standard of workmanship that I apply to every job.