If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
We are your friendly local smartphone, tablet, and computer repair experts.
We provide affordable, friendly on-site and drop-off computer and smartphone repairs, sales, and services for home and small business users.
Overview
Hired 38 times
Serves Northampton, MA
Background checked
5 employees
17 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash and Credit card.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2019
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Excellent 4.9
20 reviews
5
90%
4
10%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Shelly b.
May 11, 2016
•
Hired on Thumbtack
Did a great job. Kept my computer inhouse. Took less than three days though they prepared me for a longer time to get the parts and best of all it only cost $60. I will use this store as my go to computer (and they service service applephones too) Place
Computer Repair
Paula I.
May 14, 2018
•
Hired on Thumbtack
Greg was terrific He fixed the problem with my MacBook Pro, was realistic about the lifetime estimate of the machine, helped me decide specifics about what to look for if I decide to purchase a new laptop, checked my links to my iPhone and iPad! He was great!
Details: Mac (Apple) • Laptop • Slow computer performance • The computer technician travels to me
Computer Repair
Michael S.
May 19, 2015
•
Hired on Thumbtack
Quick assessment,best quote, really great people to work with and even with my limited knowledge of computer hardware, was patient and explained everything clearly. Definitely a go to person for computer repairs. Fees adjusted to the work being done and not some precaculated exorbitant fee. Highly recommend.
Computer Repair
Michelle b.
Jul 7, 2017
•
Hired on Thumbtack
They got old files off my husbands broken computer and fixed my sons tsblet screen. Turn around time was reasonable as was price.
Computer Repair
Robert N.
May 26, 2018
•
Hired on Thumbtack
Fast. Courteous. Explained everything. Knew what the problem was. I felt very confident that they could handle my problem which helped lower my blood pressure by at least 40 points. Thanks!
Details: PC • Laptop • Need a diagnosis to determine issue • I travel to the computer technician
Computer Repair
Credentials
Background Check
Kiernan Gulick-Sherrill
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We take an up front diagnostic deposit for all work, but that diagnostic is fully applied toward any repair costs incurred. We believe you should not be paying for separate diagnostic plus repair costs.
What is your typical process for working with a new customer?
We check all machines in for full hardware and software diagnostics to confirm what is causing the current issues and check for possible unknown issues. Once diagnosed we provide the client with a comprehensive estimate for repairs and get their approval before continuing. We believe in educating the customer and keeping them updated so their are no surprise charges.
How did you get started doing this type of work?
I have been taking apart electronics since I was a kid. As a teenager I got an internship at a local repair shop and honed my skills at putting them back together. After that worked at a few different repair shops and eventually opened my own repair business 9 years ago.
