FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
"Our pricing is calculated based on the property size and the type of service (Standard, Deep, or Specialized). For full transparency, the final cost is always confirmed via a detailed quote before any booking is confirmed. We offer progressive discounts for clients who opt for recurring services (weekly or bi-weekly). It's important to know: there are no hidden fees. The only potential charges would be for extra services not included in the initial quote, or for a late rescheduling fee, should the cancellation or time change notice be given with less than 24 hours' notice."
- What is your typical process for working with a new customer?
Our New Customer Process at GlowHome: 1-Initial Consultation and Detail Gathering: You provide us with the size of your property and the type of service you are looking for (Standard, Deep, or Specialized). This ensures we understand your specific needs. 2-Transparent Quote: Based on the details provided, we create a detailed, no-obligation quote. This quote covers all included services and confirms the final value upfront for complete transparency. 3-Booking and Confirmation: Once the quote is approved, we secure the most convenient date and time for your cleaning. You receive a final booking confirmation via email or text message, outlining all service parameters. 4-Execution and Follow-up: Our professional team performs the service according to the high standards of GlowHome. Upon completion, we request your feedback to ensure your total satisfaction and to optimize future cleanings. This clear, four-step process is designed to build trust and guarantee that your unique needs are met from the moment you contact us until the service is complete.
- What education and/or training do you have that relates to your work?
"At GlowHome, we don't focus on degrees, but on practical, standardized training for our entire team. Our staff goes through a rigorous program covering: Professional Cleaning Techniques, Safe Product Handling, and the application of our GlowHome Quality Standards. This means that when you hire GlowHome, you're getting a team that not only knows how to clean, but is methodically trained to deliver excellence and safety in your environment."