BB Service Co

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Why this pro?

This pro handles floor and tile installation and replacement, and local moving projects and has been in business for 9 years. Customers say they're quick, communicative, and responsible with helpful design recommendations.

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About

Welcome to BB Flooring Services! We are a licensed and fully insured home improvement company proudly serving Massachusetts with years of hands-on experience in flooring, painting, remodeling, and more. Our team is known for delivering high-quality craftsmanship, clear communication, and reliable results on every project—big or small. At BB Flooring, customer satisfaction is our top priority. We treat every home with care and complete each job as if it were our own. Whether it's refinishing hardwood floors, remodeling a bathroom, or handling insurance restoration work, we get it done right—and on time. Feel confident working with a company that is experienced, insured, and trusted by many satisfied clients. We’d love to earn your trust too!

Overview

Hired 14 times

Background checked

10 employees

10 years in business

Business hours

Sun6:00 am - 9:00 pmMon6:00 am - 9:00 pm

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Venmo, and Zelle.

Social media

Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

Services offered

Appliance type

Washer / dryer

Refrigerator

Oven / stove

Dishwasher

Power source

Electricity

Gas (natural)

Gas (gasoline)

Other power sources

Projects and media

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Good 4.3

23 reviews

5

83%

4

0%

3

0%

2

0%

1

17%

Read reviews that mention:

Steven K.

Oct 29, 2025

•

Hired on Thumbtack

BB Flooring Services installed kitchen wall tiles for me. They did an excellent job and the wall came out beautiful. They even took care a couple of small things around the kitchen unrelated to the project.

Details: Kitchen • Backsplash • Less than 25 sq ft • Drywall • No, but I will buy the tiles myself

Tile Installation and Replacement

Jonathan W.

Mar 10, 2026

•

Hired on Thumbtack

Details: Washer / dryer • Gas (natural)

Appliance Installation

Nick Z.

Jun 8, 2024

•

Hired on Thumbtack

Details: Laminate • 251 - 500 sq ft • Carpet • I have already purchased the materials • Home

Floor Installation or Replacement

Maitree P.

Jun 28, 2025

•

Hired on Thumbtack

They helped me move into my home. Quick and on time. Pleasant experience overall.

Details: Just a few things • Movers + truck(s) • Less than 5 miles • Load via passenger elevator • Unload via freight elevator

Local Moving (under 50 miles)

Amy And Paula C.

Feb 16, 2026

•

Hired on Thumbtack

Hi Burak, we appreciate your follow-up feedback to us and for using your real name in your reply vs. Brandon. With that being said, we believe you provided an “unfair and deceptive” service to us from the beginning of our work relationship. Today, when you informed us that you were recoding our conversations today after we became upset with the lack of communication from you: we were taken aback. You never informed us that we were being wiretapped, which we believe is illegal in Massachusetts, along with consumers having rights when they receive a deceptive and unfair service. We believe we are due a 100% refund of the “almost $300,” check you took from us: telling us that you needed 2 parts for & then today, did not in fact order the right part. We believe we were given a “lemon service” and have requested a total refund. However, we will let the small claims court process weigh your side out and ours this as well as what service you provided and what is owed, whether it is a partial, total, or 2-3x the total refund. Also, you stated you are not the owner of this company, but when we asked to speak to the owner, your boss- you stated you were the boss. Later, you said you spoke with the owner who offered us a partial refund. We cannot keep up with what is true or untrue based on your deception with us. Again, we appreciate your promptness to reply to our review. We wish we read the other 1 star reviews prior to having you come over. We also add that: after the whole mess of a situation, we still in fact do not have a fixed washing machine. *************************************** This business is shady. Not sure why they won’t admit to their errors. He had no problem taking our money to fix and buy parts, but then ghosted us. Saying he tried to call us: Manager said part (even though he told us it was 2 parts being ordered). Told us that on a Monday. Then reneged and rescheduled for a Wednesday, then canceled again. Then had the audacity to say we were to blame. He also said he would have an itemized statement so we could see what we are paying for: guess what? No itemized statement. No itemized statement and wanted more money from us after paying nearly $300 for two parts and their service fee for coming into the house-And the two parts? Miraculously become one part. Today, a poor tech comes in an hour late (manager who gave a fake name of Brandon-b/c it was NOT that name on the phone contact) after saying he’d have someone here by 9. Then, he tried to blame the tech for the lateness and say they had a window-we said we had “8-11am available,” and he said, “By 9.” Normally we would not mind, but this guy has already lied so many times to us. When I asked him for the owner’s name: he refused to provide it and said it was private information-when I asked his name, he replied, “Brandon vs, the name on the phone contact.” Shady business-told the tech he find a new job. He laughed. The poor tech was the only positive thing in the whole situation.

Details: Washer or dryer • Residential

BB Service Co's reply

Hello, Our company works in partnership with the Inquirly platform. When you first contacted us, the communication was made through Inquirly, and the platform automatically records conversations. This is standard practice for service platforms and is completely legal. This information is also disclosed on Inquirly’s website, and customers are expected to review these terms before requesting service. Even though there was no contractual obligation on our side, we still offered a goodwill refund. We clearly explained that the $99 service call fee is non-refundable, which is standard policy in the appliance repair industry. Unfortunately, this offer was not accepted. At this point, there is nothing further we can do regarding this matter. Thank you. BB Service Team

Appliance Repair or Maintenance

Credentials

Background Check

Burak Yetis

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our company has a discount for the first customer. Our prices are different for each project. Our prices will make you happy, we guarantee that you will be happy with the service we provide and the price balance. We do not charge any extra fees.
What is your typical process for working with a new customer?
When working with a new customer, we always share every step of the project with photographs. Because our customer's opinions are very important to us. We are in constant contact with our customers. Working cleanly is very important to us.
What education and/or training do you have that relates to your work?
Our team has 10 years or more of experience. They have successfully completed many projects. All of them have training construction.

BB Service Co

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