FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
IT Services Pricing - Computer/Laptop Repair: Please message for more details. - Mobile Phone/Tablet Repair: Please message for more details as we repair/service Apple products ONLY. - Small Business IT Services: Please message for more details. Discounts & Fees For all first customers and/or customers that were referred to our business by a past customer will receive 10% off of their first form of service(s) provided. $25 travel fee will be included in the final invoice for travel of 25 miles or more.
- What is your typical process for working with a new customer?
Our typical process when working with a new customer is to gather all required information (name, address, email, type of inquired service, description of the issue, etc.) This is usually done through of IT Intake Form. Once all information is provided and the customer has agreed with the cost of service, we then schedule a date and time for service to be provided.
- What education and/or training do you have that relates to your work?
All of our tech pros have extensive collegiate education and professional training in all services provided.