What is your typical process for working with a new customer?
1. Meet with our clients in person to discuss the project. Tour the site if it is new construction. If it is a renovation, tour the house or commercial building.
2. Discuss their "Wish List"/Program for the project;
3. Draw up a Proposal/Agreement for the project for the client's approval;
4. Begin work!
What education and/or training do you have that relates to your work?
Continuing education is required by the State of Massachusetts in order to maintain Professional Licensure. Continuing Ed is also required by the US Green Building Council to maintain our LEED green design status. As a firm whose Principal is a professionally-licensed Architect, continuing education is not only a requirement but an essential ingredient to ensure quality designs and performance.
Do you have a standard pricing system for your service? If so, please share the details here.
Each project is unique, each site is unique, each client is unique. We tailor or fees to fit each project and each client.
How did you get started doing this type of work?
The Principal of the company, Ernest DeMaio, loved to draw as a young boy. His dad also loved to design and build things, and this had a great influence on him.
What types of customers have you worked with?
We're very fortunate to have worked on a variety of project types. Our most common types of jobs, however, are custom residential projects. These consist of new custom homes on the one hand, and home additions/renovations/restorations on the other.
New home projects are wonderful because we have the opportunity to give our clients exactly what they are seeking, and build their dreams from the ground-up. But additions/renovations/restorations are also rewarding because we have the chance to take our client's beloved homes and breathe new life and energy into them. Oftentimes more difficult to design than a completely new home, renovation projects are challenging and highly rewarding - especially when we see the look in our client's eyes when they see something great happening to their house.
What advice would you give a customer looking to hire a provider in your area of work?
Your home or business is your most valuable and treasured asset - make sure that you entrust your most valuable asset to professionals who will protect your interests and provide you with exceptional service. There is a vast difference between a non-professional who draws measured drawings for your project vs. the design services offered by an experienced, qualified, licensed professional. Once the damage is done, there is no way to justify the savings that can be done to your home or business by an under-qualified individual who claims to provide the same service as a qualified, professional design firm - its just not worth the risk.
What questions should customers think through before talking to professionals about their project?
The quality of our work directly impacts the user's quality of life and well-being. Architectural designs by quality-minded professionals enhance the everyday experiences of those who use these spaces and buildings.