What should the customer know about your pricing (e.g., discounts, fees)?
Yes, our pricing is listed the Muddy Paws website
What is your typical process for working with a new customer?
We ask that new clients create an online account with us via our website. We ask extensive information so that we can best care for your dogs and/or cats. We will follow up with emails, calls, etc to make sure all of the information is communicated, set up a meet and greet so that you can meet your primary and back up walker, and start services! It's super easy and yet very extensive.
What education and/or training do you have that relates to your work?
Years of professional experience and many years of hands-on dog behavior experience.
How did you get started doing this type of work?
My love of animals sparked the idea, the rest is history!
What types of customers have you worked with?
Our customers are responsible pet owners who want the very best for their baby! They work so their dogs/cats/bunnies can have nice things. And because they work, they can't handle the midday visits -that's where we come in : )
The most common types of jobs are midday dog walking visits and in-home boarding. However, we get many (repeat) pet sitting/cat sitting visits and it's great to see those clients whenever possible as well.
Describe a recent project you are fond of. How long did it take?
We recently switched software systems and also created a brand new website. Both are HUGE projects and have been a labor of love. The software allows flexibility for clients and keeps the Muddy Paws team organized and up to date with everyone's needs. The new website is professional, informative, and fun - it's a true representation of Muddy Paws!
What advice would you give a customer looking to hire a provider in your area of work?
The best advice for a customer looking to hire a dog walker/pet sitter is to check references. A good dog walker/pet sitter will have a long list of references and is more than happy to share those with a prospective client.
Another thing that people should check is proof of insurance and/or bonding. Again, if someone is insured/bonded, they will be more than willing to show proof of that in order to make a prospective client more at ease.
What questions should customers think through before talking to professionals about their project?
Pet owners should list their pet care needs and find a good match with a professional who can meet those needs.
Anyone can let a dog out for a relief break, but will they be available when you truly need them? Do they offer more than just a quick let-out?
What about socialization? Is that something that's important to you, if so, make sure you are able to find a pet professional who walks dogs together.
Do you need boarding at times? Make sure your pet professional can provide the type of pet sitting that you need!