Pick Up Movers LLC MD

I needed a long distance mover to haul 100 year old furniture from Philly to Georgia. The staff was responsive and assured us items would be packaged well. I was VERY worried. VERY. Rarely do you hear good reviews for long distance movers. I will say, the 2 young gentleman that performed our move was very professional, well spoken and wrapped everything very well. I could also tell they cared about doing the job well. They took apart items and put them back together, placing them where I asked. I would recommend the team to anyone looking to move very delicate items.

This is a very professional moving company. Their price is very competitive, their timing is impeccable and they are swift and efficient doing the job. They were doing a long distance move for us and they delivered within the timeline they gave. I appreciate their world class service and thank them for a job well done.

By far the WORST moving company we have ever had the misfortune to deal with. We used Pick Up Movers for a long distance move from MD to GA in September 2019 and even paid for their full value insurance. For well over $8000 we got two guys and a truck. They 'packed', and I use the term loosely, our entire house in a single day by not wrapping *anything*. No paper wrap, no bubble wrap, NOTHING. All our artwork and frames just tossed into one big box without even a sheet of paper between them. They packed almost everything in those tall garment boxes. Electronics? Tossed in with no protection along with full length mirrors! Our flatscreen TV was damaged beyond repair. Five months later and we're still fighting with their third-party insurance company to get a single dime back. Don't make the same mistake we did and steer clear!

Long post but if you are considering this company, worth the read. I read all the reviews prior to booking, both positive and negative, and chalked the negatives up to just being unlucky. Unfortunately, not the case. I normally don’t write reviews however this was one of the most unprofessional businesses I have ever dealt with. I'm sure the company's response to this will find a way to blame me, as they do with all their bad reviews, but I think there are a couple salient points to note. Overall there is a huge lack of communication and transparency and a very questionable business model. 1) Fine print on paperwork (that you don't see beforehand/they only give you at pick up) SCREWS the customer. Ask for copies of all paperwork before deciding to book. Quoted from the paperwork: "Generally, estimated delivery is up to 21 (twenty one) business days from date indicated as first available for delivery. Any verbal promises made regarding delivery or pick up dates and times are mere estimates. We guarantee delivery to take place within 30 business day of the date of first available for delivery (time calculations exclude days in storage)." ie. the verbal 10 days Frank says and generally really anything he says isn't true, 21 days is the actual estimate and 30 business days is "guaranteed" but since you can't control how long they keep your stuff in storage, there is actually no stated end time period for your delivery i.e .they never have to give it to you, compensate you for missing the delivery window, etc. Pick Up must contract with some other company because they have no control or knowledge about your drivers, stuff's location, or anything else. They refer to some mysterious "dispatch" at all times controlling everything. 2) Estimate does not include all charges- there are up-charges at pickup/delivery for distances from house to truck, boxes (even if you specifically ask for them to be included by sending pictures, dimensions, weight etc of what you want them to pack), stairs, elevators, etc . If you do end up using them- 3) Pay via credit card for 1st 50% even with 3% up-charge/service fee so you have some recourse should you need. Otherwise you are screwed because last 50% payment must be cash or money order. Don't expect to be given any compensation for their screwups. 4) There is barely any communication from the the company at any point. Be proactive and call/email them. I would recommend maintaining proof of all your attempts to contact, conversations etc to have a paper trail. After pickup, If they are delayed and/or at fault, all the limited communication you even have stops. No response to the dispatch email, drivers block your number and Frank will pick up the phone but hedge and refuses to give any info or contact info for who you should talk to. You get sent running in circles between him, the driver and emailing "dispatch". I would give the actual moving guys, the ones who show up at your house and are doing the heavy lifting a 5/5 rating. They were professional, friendly and great at their job. They were also willing to share their contact info and help you out if you had questions. Unfortunately, as soon as you are delayed they stop answer, screen your calls and send you directly to an un-set up voicemail. The real problem with this company is Frank and the mysterious “dispatch”. The Frank that you get to speak to when considering the company/booking gets 4/5 stars for his friendly demeanor, willingness to work with you and make you feel like this is a very personal move. The impression he gives is that you will be picked up at the beginning of your 3 day pick up window and your route is so common that you will be delivered sooner rather than later. He also constantly mentions a 10 day delivery window VERBALLY (which when you read the contract doesn't mean anything/isn't binding). The Frank that customers get after signing a contract is more gruff, less willing to be on the phone and explain things. The Frank that you get after your things are picked up and you’re stuck in limbo is a 1 out of 5 stars. He becomes completely "my way or highway", whatever he said goes. He wont listen to you, wont let you a get a word in and wont even be able to tell you where your items are located at any point in time. All the while he says that he is giving you facts. LOL So, not only did I (or apparently he) never know where my things were, his mysterious "dispatch" sets routes basically every night before for the next day and so you’ll never know what going on. Everything is dependent on other people’s moves, which I understand. However for them to not even be willing/able to tell me where my things are or a tentative expected delivery, even based on when it was not going to be, is ridiculous. After literally two weeks of HIM screaming at ME that the 10 business days is their allotted time, I call on afternoon of my 9th day and he goes "oh….it wont be there in time, its not even loaded in a truck yet. Where does it say on your paperwork 10 days?" If I had not called, no one would have informed me of this. Repeatedly over the next FOUR WEEKS, I was told that my items were expected to arrive the next week, again with no communication unless I reached out and then was told at the end of each of those weeks, it had been delayed again for another week. Did not receive my things until over a month from pick up! On exactly the 30th business day from my availability (43 days overall from pickup). Was this a coincidence or did they know I was gearing up to create trouble for them and so that is the only reason they decided to deliver on the last possible day according to the contract? I highly recommend that you pay your first half at pickup via credit card regardless of the 3% up-charge because at the very least you will have some recourse or leverage when they don’t bother to show up and don’t bother to update you at all. Its truly a cross your fingers and hope it'll arrive one day business model. So yes they picked it up and yes they dropped it off ....eventually, with no apology or compensation and after much frustration. Update- waited until my claim for compensation was completed to post this and LOL i got $18.00 back from my $1500 with over $800 worth of damage.

We hired Pick Up Movers last minute and they were very easy to easy to work with for our job. They showed up on time and completed the work in a timely manner. The movers were very professional and Frank was responsive to any communication we had with him. Pick Up Movers offers a great value for your move.