FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: Our rates are based on the type of cleaning service and specific requirements. No Hidden Fees: We provide upfront pricing with no surprise charges. Pricing varies depending on whether it's a standard cleaning, deep cleaning, or specialized service. Discounts: We provide discounted rates for recurring clients (weekly, bi-weekly or monthly). Cancellation & Rescheduling Policy: To ensure smooth operations, we request at least 24-hour notice for cancellations or rescheduling. Last-minute cancellations may be subject to a small fee.
- What is your typical process for working with a new customer?
Based on the information provided, we offer a transparent quote. Once the customer approves, we schedule the cleaning at a convenient time. Our professional cleaning team arrives on time with all necessary supplies and follows a detailed checklist to ensure quality results. Payment is processed as per the agreed terms (usually zelle payment)
- What education and/or training do you have that relates to your work?
Professionalism Training: We emphasize excellent customer service, punctuality, and professionalism to provide a seamless experience for our clients. Safety & Hygiene Training: We are trained in proper sanitation practices, the safe use of eco-friendly products and industry-leading practices, we prioritize health and safety for our clients and their surroundings.