FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear, upfront pricing with no surprises. Most jobs are priced based on volume (how much space your items take in our truck) or item count for smaller pickups. We offer: Flat-rate specials (like our Spring Cleaning deals) Upfront estimates based on photos Final confirmation on-site before we begin There are no hidden fees, but certain items (like hazardous materials or unusually heavy items) may have additional costs — and we always communicate that first.
- What is your typical process for working with a new customer?
You reach out (call, text, or submit a request) Send photos or describe your items We provide a fast estimate Schedule a time that works for you We arrive, confirm pricing, and remove everything same-day Our goal is to make the process feel easy, respectful, and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our company is built on a foundation of discipline, systems, and service. Leadership and operational experience from a U.S. Air Force background Strong process development, logistics, and customer service systems Experience building efficient workflows, ensuring reliability and consistency We may be in junk removal, but we operate with the structure and professionalism of a high-level service organization.