FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on location and number of pets. There is a one time fee of $25 to process all paperwork for new clients. We do charge extra for certain services such as yard waste pick-up, special meals cooked, medication given and last minute bookings. There is an extra fee for all major Holidays. Please visit our website for complete details on our rates and cancellation policies. We prefer to look at the type of pets, weight, size and services to ascertain what exactly is entailed to achieve the best end results for our clients. This allows us to give the best possible price to our clients and never have to add extra costs at the end.
- What is your typical process for working with a new customer?
**Free Initial Consultation with signup ONLY*** Truly Pawesome offers FREE in person consultations if you schedule pet sitting service dates at the time of the consultation. We require you to deposit $25 to our account Cashapp amount ($TrulyPawesome) before the meet and greet. If you don’t schedule pet sitting service at the time of the consultation or cancel the service that you had scheduled, the one time $25 consultation fee will be nonrefundable for the pre-service interview. But if you sign up we either give it back or put it toward your service. At the initial consultation we will have you fill out paperwork pertaining to your info, we meet you and your pets, gather all information relevant for the visits, a vet release form and our contract and discuss your needs and those of your pet. All prospective clients must provide two sets of house keys at the time of the initial consultation. One set of keys will remain with your pet's caregiver and the other will be secured at our office. If keys are not provided at the initial consultation, a $10 administrative fee will apply to accommodate their retrieval at a later date. Please double check any new keys to be certain they are working. We enjoy meeting our customers face to face and LISTENING to them. What do they need done? What deadlines exist? We hope to convey to them that we are a trustworthy company and have their best interests in mind at all times.
- What education and/or training do you have that relates to your work?
Our company is Licensed, Insured and Bonded with Pet CPR Certified Staff. We are also Certified Professional Pet Sitter and Covid-19 Certified from PSI.