United Service Specialists

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Duct and vent issues

About

At USS, we believe home service should feel reliable, honest, and easy. As a veteran-owned company, we take pride in showing up on time, communicating clearly, and treating every home with respect. Whether you need plumbing or HVAC help, our team focuses on quality workmanship, real solutions, and customer care you can count on. We’re here to make sure the job gets done right and that you feel confident from start to finish.

Overview

Serves College Park, MD

Background checked

15 employees

29 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Social media

Facebook

Reviews

Excellent 4.9

100 reviews

5

97%

4

0%

3

1%

2

0%

1

2%

Melissa S.

Jun 8, 2021

•

From Google

Very responsive and efficient

Kim O.

Jun 16, 2021

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From Google

Bintao W.

Jul 7, 2021

•

From Google

Friendly professional service!

Sharita G.

Sep 21, 2021

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From Google

Just stay away from these folks. I had my condo inspected before buying and the inspector found an issue with the water splitting between the tub spout and showerhead. United Service Specialists sent a plumber who replaced the faucet. I didn't use the shower until after the replacement, at which point I noticed water was spraying out from the new faucet into my bathroom. There was enough water to warp the bottom of my bathroom vanity. I sent photos and they came out the next day and found the faucet they installed was defective so replaced it for no charge. I got an estimate for replacing the damaged vanity but, rather than paying for the damage, they insisted on fixing it. The plumber came back a few weeks later and simply glued a piece of wood over the damage and began insisting the damage wasn't because of the broken faucet, but couldn't identify another potential source of a leak. Since the refused to pay for the damage, I filed a complaint with the DC AG's office but they were unresponsive to the mediator assigned to the complaint.

United Service Specialists's reply

Hi Sharita, I am responding to your review so that others might understand the reason you were not happy with the DC AG's office. It was because, after thorough investigation, reviews of phone calls, pictures, and technician notes, it was determined we were not at fault. In fairness to your privacy we will not disclose what had been going on but simply say that the reason for the damage to the vanity was attributed to by your use. Our plumber only tried to help you as a courtesy, he never had said we were the cause nor was it proven that we were the cause of any issues. Your assessment of the problem and solution was not in line with that of our plumber, our manager, and the DC AG's office. The only reason you gave us a one star review was because it was determined that it was not our responsibility to provide you with a new bathroom vanity.

Richard C.

Nov 29, 2021

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From Google

Very nice and explained the issue

United Service Specialists's reply

Hi Richard, Thank you for recognizing our exceptional service and integrity! Saving our customers from unnecessary expenses is something we hold a lot of value in and if it is possible, we want to make those kinds of recommendations. We believe in putting our customers first and maintaining transparency in all our dealings. We're glad that we could help diagnose the issue accurately for you. Our team values your trust, and we always aim to provide genuine and honest service. Professionalism and an ethical approach is our mission and we are grateful you felt strongly enough to share that. Best regards

Credentials

Background Check

Brendan Warshauer

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the specific service needed, access to the system or plumbing issue, and the overall scope of work. We focus on being transparent, fair, and upfront, with no hidden fees. Emergency or after-hours service may be priced differently, and we occasionally offer specials or promotions that can help customers save
What is your typical process for working with a new customer?
We start by learning about the customer’s needs, then schedule a convenient time for service. Once on-site, we assess the issue, explain the recommended solution, review pricing, and complete the work with professionalism and care. We focus on clear communication and a smooth customer experience from start to finish.
What education and/or training do you have that relates to your work?
We start by learning about the customer’s needs, then schedule a convenient time for service. Once on-site, we assess the issue, explain the recommended solution, review pricing, and complete the work with professionalism and care. We focus on clear communication and a smooth customer experience from start to finish.

United Service Specialists

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