FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive, transparent, and designed to fit a wide range of budgets. As part of Carpet One, a nationwide cooperative of independent flooring retailers, we have the buying power of a large company while remaining locally owned and operated. That means we’re able to offer high-quality products at great value. We provide free in-home consultations, seasonal promotions, and flexible financing.
- What is your typical process for working with a new customer?
We start with a conversation, during a free in-home consultation, to understand your style, needs, budget and goals. From there, we help you choose the right product and provide a clear, personalized quote. Once you're ready, we finalize the details and schedule an installation date based on your schedule.
- What education and/or training do you have that relates to your work?
Our team has extensive product training and hands-on experience. We’re continually educated on the latest flooring and window treatment innovations through Carpet One’s training programs, manufacturer certifications, and industry events. Our technicians are trained, certified, and experienced in working with a variety of materials and installation techniques to ensure the job is done right.