We thought we had a small problem; a little leak. It turned out that we had a bigger issue that took a long time to work out. (Ultimately, it was a 2-day job.) Fortunately, Mr. Ramos responded almost immediately to my initial request for help and came by super quickly - on a Sunday, no less. The leak source was a mystery, initially, taking him through 3 floors of our house and various rooms, until it was located. It was also not an easy fix, due to the contractors who built our home a few years ago doing some not-so-smart things. Regardless, despite the challenges and road blocks, Mr. Ramos and his team worked hard to have things fixed as quickly as possible. They were professional, considerate and meticulous. We are very lucky to have stumbled upon such a dedicated and competent crew.