FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
New client consultations are always FREE. All of our rates and fees can be accessed through our website. Our rates BEGIN at $20 and increase based on the amount of time spent with your animals. If you cannot afford $20 a visit, we are not the sitters for you. Our cost reflects the time, travel, professionalism, and bonding/insurance you get from a Cat Lady. Any visit less than $20 and/or shorter than 30 minutes is probably going to be provided by a friend, relative, or neighbor. That is perfectly fine, that’s also just not us. We charge by the amount of time spent with your animals (half hour, hour, overnight, etc.). As long as we can take care of your animals in the time allotted, we DO NOT charge for medication administration or “extra” animals as we feel this would discourage proper medical care and multi-animal households. There is a $5 gratuity for cancelling each visit with less than 48 hours notice (more than 48 hours is free to cancel). There is a $5 gratuity for giving less than 24 hours notice of a booking. We are stringent about the 24 hour rule in order to apply it fairly. For example, if you need a visit at noon tomorrow and let us know at 12:01 pm or later today, the $5 fee applies. It is always better to book us and cancel than to request last minute (and risk us not being available). There is a $10 fee if you need us to come back to get your keys after the consultation. We ask for two key copies so your sitter and the business owner each have one (in case of an emergency). We label your keys with your animal’s name only (no human name or address). Most clients prefer that we hold on to at least one key in the event of an emergency. Please let us know if you want your key(s) back, and if it requires an extra trip the $10 fee applies. There is a $5 fee for each holiday visit including: Spring Break Mother’s Day Weekend Memorial Day Weekend Labor Day Weekend Columbus/Indigenous People's Weekend Thanksgiving Day & Friday Christmas Eve & Christmas New Year’s Eve & Day
- What is your typical process for working with a new customer?
We offer complimentary consultations in your home to get to know you and your companion animals. the Owner will accompany your sitter to the consultation. We encourage you to interview multiple sitters and find one that is the best fit for you. There is no obligation to hire us after your consultation. We bring paperwork and a contract for you to complete at your convenience.
- What education and/or training do you have that relates to your work?
Kelly, Owner/Operator: Master of Science in Strategic Leadership, certified in animal first aid and CPR, lifetime experience with companion animals and volunteer rescue work., and 8 years sitting experience. Can administer: pills, liquids, eye drops, nose lubrication, subQ/insulin shots, subQ fluid. Kylee, Sitter/Walker: Bachelor's degree, lifetime experience with companion animals, volunteer rescue work, 10 years professional kennel experience, and 2 years sitting experience. Can administer: pills, liquids, eye drops, rectal meds, subQ/insulin shots. Lauren, Sitter: Master's Degree in Education, lifetime experience with companion animals, and 1 year sitting experience. Can administer: pills, liquids, eye drops, inhalers, and subQ/insulin shots. All contractors are screened with applications, interviews with staff and clients, references, MD judiciary case search and sex offender registry search.