FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, with no hidden fees. We provide free inspections and detailed estimates before any work begins. We specialize in water damage mitigation, fire and smoke cleanup, biohazard cleaning, and repair services. For insurance claims, customers may save up to 100% on their deductible. For self-pay projects, we offer up to 15% discounts. Our certified technicians are available 24/7, and we’re proud to serve the entire DMV area with fast, reliable, and professional service.
- What is your typical process for working with a new customer?
Our process begins with a free consultation and on-site inspection to assess the damage and determine the best course of action. We then provide a clear, detailed estimate and explain the scope of work. Once approved, our certified technicians begin the mitigation or restoration process promptly—keeping you informed at every step. We assist with insurance claims when applicable and ensure the property is fully restored before completing the project. Our goal is to deliver fast, high-quality service while minimizing stress for our customers.
- What education and/or training do you have that relates to your work?
Our team is IICRC certified, which means we follow industry-leading standards for water damage restoration, fire and smoke cleanup, and biohazard cleaning. We’ve completed extensive training in mitigation techniques, safety protocols, and the proper use of specialized equipment. In addition to hands-on experience, we stay up to date with continuing education to ensure we provide the highest level of service and meet all regulatory requirements.