FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and tailored to your needs. We offer flat-rate monthly support options for ongoing services, or hourly billing. Discounts are available for nonprofits, veterans, seniors, and bundled service packages. There are no hidden fees, and all costs are discussed upfront.
- What is your typical process for working with a new customer?
We begin with a discovery call to understand your needs and current setup. Next, we conduct an on-site or remote assessment, provide a clear scope of work and proposal, and once approved, begin work promptly. We also offer documentation and ongoing support for all services rendered.
- What education and/or training do you have that relates to your work?
I hold a Master’s degree in Cybersecurity Technology and a Bachelor’s in Cybersecurity (Magna Cum Laude). With over 20 years of experience in IT, network engineering, and security—including work for federal agencies and private businesses—I bring both academic and hands-on expertise to every project.