MattPro IT Solutions LLC

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Computer issue

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Desktop or laptop

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Introduction

MattPro IT Solution's mission is to effectively and efficiently provide excellent IT support services. By providing an informative and supportive first point of contact as well as assistance, clients will have the satisfaction of all their home and business computer and mobile device issues being fixed.

Overview

Current Top Pro

Hired 368 times

Background checked

5 employees

13 years in business

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2023

2022

Featured Projects

37 photos

Acer laptop screen replacement
Computer Repair
27 iMac Power supply replacement
Computer Repair

Specialties

Computer type

,

Computer issue

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Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

108 reviews

5

94%

4

3%

3

0%

2

1%

1

2%

Read reviews that mention:

Gamal A.

Jul 6, 2023

·

Hired on Thumbtack

One of the best experiences I’ve had with computer repair. He did everything he said he was going to do exactly when he said he was going to do it. And he did it at a reasonable price. This really deserved 5 stars!

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location

Computer Repair

Valerie R.

1 month ago

·

Hired on Thumbtack

Matt kept me informed every step of the way when assessing best plan for repairing my laptop and offered a couple of repair options to choose from. Although I decided in the end not to have it repaired, he was very professional and courteous when he returned it to me. Would definitely recommend him.

Details: PC • Laptop • Computer not turning on • My home, venue, etc. • At the pro’s location

Computer Repair

Bonnie S.

May 24, 2024

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Hired on Thumbtack

A few years ago. Matt did a superb job on setting up my new new compute, printer etc. I knew if I ever needed computer service, I’d reach out to Matt again. Sure enough, I did. I needed computer service again and I reached out to Matt again. He responded quickly and I explained what was going on with my computer. I sent photos and he knew exactly what the problem was. He came over the following day and solved the problem! Matt is kind, genuine and takes the time to explain the issues.Don’t bother searching around for computer techs, Matt is the best tech guru!

Details: PC • Desktop • Computer not turning on • At the pro’s location

Computer Repair

Dannie L.

May 6, 2024

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Hired on Thumbtack

After a less than desirable interaction with another IT pro on thumbtack I happened to come across Matt's profile. Not only was he prompt in reaching out about my hard-drive issues but he displayed clear knowledge and didn't dismiss my questions or concerns about my data transfer. During the appointment he ran into an issue with my computer's encryption but instead of telling me it couldn't be done he researched the problem, walked me through next steps, and returned the next day to finish the job after my device decrypted. I'm very impressed with the nature of the service I was provided and definitely recommend this Matt & his company. 🌟🌟🌟🌟🌟

Details: PC • Laptop • Cracked or damaged screen • My home, venue, etc.

Computer Repair

Katie C.

Apr 19, 2024

·

Hired on Thumbtack

Matt was great. My account was hacked recently. He help me to upgrade to windows 10. cleaned out old files and saved rest to cloud Made sure computer was protected and eliminated pop ups. I am completely satisfied. He is easy going and great to work with. i am feeling more secure these days. Katie

Details: PC • Desktop • Virus or malware • My home, venue, etc.

MattPro IT Solutions LLC's reply

We are incredibly grateful that you took the time out to leave us a 5 star review, we’re here for you anytime. Thank you!

Computer Repair

Credentials

Background Check

Matthew Procope

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Typically the price is generated based on the problem. I make a fair and reasonable price and will even allow price matching upon proof of quote given from other companies.
What is your typical process for working with a new customer?
Building a bond and trustworthy relationship as well as meeting the customer's expectations. Our job here at MattPro It Solutions is to have every customer understand what is needed to be done and happy with results of the completed task.
What education and/or training do you have that relates to your work?
Bachelors of Computer Science A+ and Dell Certified Field Service Engineer

MattPro IT Solutions LLC

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