FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide clear, detailed estimates so customers understand the scope of work, materials, labor, and total cost before the project begins. We do not add hidden fees. Any additional work or unforeseen conditions are discussed and approved in writing before proceeding. Material upgrades or selections exceeding the stated allowance may result in an additional charge. Credit card payments may also include a processing fee. Discounts may be available depending on the project size, scope, or combination of services.
- What is your typical process for working with a new customer?
Our process begins with a conversation to understand the customer’s needs, priorities, budget, and desired timeline. Depending on the project, we schedule a complimentary phone consultation or an on-site visit to evaluate the space, take measurements, document existing conditions, and discuss practical solutions. We then provide a clear, detailed written estimate outlining the scope of work, costs, anticipated timeline, and next steps. Once the customer approves the estimate, we finalize the agreement, collect the required deposit, and schedule the project. Throughout the work, we maintain clear communication, provide progress updates and photos when appropriate, and coordinate any necessary materials, permits, or specialized trades. Any work outside the approved scope is discussed and authorized in writing before proceeding. Upon completion, we review the finished work with the customer, address any final items, clean the work area, and provide the applicable workmanship warranty. Our goal is to make every project—from a small handyman repair to a complete renovation—organized, transparent, and as stress-free as possible.
- What education and/or training do you have that relates to your work?
My professional background combines technical construction training, business education, and hands-on experience. I have completed courses in blueprint reading and electrical fundamentals, which help me understand project plans, coordinate different trades, and evaluate residential work more effectively. I also earned an MBA in Business Management in Ecuador. This education supports my ability to manage projects, budgets, schedules, customer communication, and daily business operations. In addition, I have developed extensive practical experience through more than seven years of residential remodeling, repairs, and home-improvement work.