C-PUP Pet Sitting & Dog Walking

Hyattsville, MD

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About this pro

How does your business stand out?

C-PUP Dog Walking & Pet Sitting has been the area's #1 customer rated locally owned & operated pet sitting & dog walking service for over 11 years. You will always be in touch with the owner of C-PUP directly. You will also receive photo updates and detailed report cards. We are fully insured & bonded with references. By responding to our Thumbtack post you will receive a reply immediately from the owner of C-PUP. See our many reviews on Google, Yelp, Angie's List and more.

What do you enjoy about the work you do?

Pets have been our passion for years, and understanding the special needs of each one is our focus. We thrive on providing excellent customer service, consistent and timely communication and of course - the best loving care for all our pets.

Location

Hyattsville, MD 20782

Website

Background check

Complete

Years in business

12

Number of employees

7

Times hired on Thumbtack

6

Reviews

7 Reviews
  • Stephanie H. Jan 24, 2017
    Cat Sitting
    Verified Review
    First time cat sitting
    Shannon and her team were wonderful to work with! This was the first time we had ever hired a cat sitter for our cat. Our cat normally goes outside and inside everyday, however, their policy is to not let the cats out. I was hopeful that our kitty would cooperate with them, and he did! C-PUP provided an update on the status of our cat almost everyday. They even provided adorable images of him having fun and looking content. I would definitely hire them again!
  • Mary M. Oct 29, 2015
    I LOVE C-PUP! We have used them over the past few years and they are fantastic! Shannon (owner) is very professional, thorough in interviewing dog(s) owner(s), getting detailed information on what the needs and desires are of owners and pets!!! She is incredibly organized and meticulous in ensuring that pets and owners may leave each other with an easy mind. All of her staff have been generous, patient, lovely people who treat us (humans and pets) with great care! A detailed report card is left at each visit outlining the activities our dogs performed, their affect, and notes on the overall visit. We have traveled and used C-PUP for home stays and also as a dog walking service. Our dogs have become so familiar with C-PUP staff that it's as if another family member is with them. Wonderful, wonderful people and service. I can't say enough good things about Shannon and C-PUP! I recommend them to anyone and everyone expressing an interest in pet services. Our dogs love them; we love them!
  • Neil W. May 19, 2015
    C-PUP pet sitting service is the best thing since sliced bread. We have hired Shannon's service a number of times over the last year. Most were for pet/house sitting for one week or longer. We could not be happier with speed of booking, quality of service, and prices. Prices are far better than most kennels and we get the added home security benefit of someone in the home while we travel.
  • Doodles I. Mar 16, 2015
    C-Pup has been walking my dog for over 2 years, and I have been very pleased with their service. They employ a number of different dog walkers, but send the same person to my house day after day, which is good because my dog becomes familiar with that person. In fact, he looks forward to her coming. Not only is she well-acquainted with my dog but she has also learned the "routine" at my house -- where everything is at; how to turn on/off the alarm system; where extra dog treats and towels are located. Also, she leaves a report card every day telling me how her visit went, where they walked, etc. In addition, C-Pup has made helpful suggestions regarding dog products that I didn't know existed -- for example, they told me about a new cone to prevent licking that enabled me to avoid another costly trip to the vet. All-in-all, C-Pup is terrific!
  • Joseph S. Mar 13, 2015
    Dog Walking
    Verified Review
  • Taffy C. Aug 7, 2014
    I have used C-PUP for several years now, and I am pleased and thankful that I can really count on them to provide great care to my pets when I'm out of town! I'm the proud mom of two kitties, and C-PUP has been excellent in their care of the pets. The owner is responsive, the prices are very reasonable and the staff that care for my guys provide a full report upon return, with some personalized notes so you know they are not just in and out, but truly care for your pet, which is priceless. They've always addressed my needs and are very professional. I could not be happier, and relieved that if its not me, its C-PUP!
  • Kelly G. Sep 10, 2012
    C-PUP staff is prompt and caring. I use their service daily when I am at work and now have the peace of mind that my pooch has a play and potty break each day, especially when I have to work late. I highly recommend!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
We are one of the only services in the area that offers discounted midday dog walking rates. We provide hassle-free flat rates instead of time based fees and our on-line billing is as easy as opening an email. Once payment is received your visits and/or pet sitting is booked!
What is your typical process for working with a new customer?
You may go to the C-PUP website and call or email the owner direct to provide the following information: number of pets, breed, type of care you are seeking, dates of service and location (to determine if you are in our service area). Then we can arrange for a meeting at your home.
What education and/or training do you have that relates to your work?
In business for 11 years - fully insured & bonded
How did you get started doing this type of work?
Lifelong avid animal lover.
What types of customers have you worked with?
Those seeking private midday dog walks (just our walker & your dog) and/or midday yard time for your dog, cat sitting visits, overnight live-in pet sitting (where our sitter stays in your home with your pets while you are on travel for a simple flat rate). Also, note we walk dogs even when our customers are home. We have many customers who work form home that simply want to ensure regular midday exercise for their doggy.
Describe a recent project you are fond of. How long did it take?
We love each and every pet we care for. They all have different needs and we tailor our care for each one of them, so they are all memorable to us!
What advice would you give a customer looking to hire a provider in your area of work?
In seeking a service you should be able to speak with the owner directly and meet with them upfront. At that meeting you should be provided with the service's insurance certificate and a list of references without your having to request them. We carry the highest insurance & bonding coverage in every category. All C-PUP staff members are mature adults providing completely reliable pet care.
What questions should customers think through before talking to professionals about their project?
Any reputable service should be fully insured & bonded with at least 20 on-line reviews that not only appear on their website (that the owner types in themselves) but are from customers that go on-line themselves and type their own review outside the website (such as Google, Thumbtack, Facebook, Linked In, etc). All reviews should be at or near 5 stars. The service should provide you with a list of references without you having to request them along with a copy of their insurance certificate. The service should have been in business with proven track record for many years - preferably 10 years or more. Your point of communication should always be with the owner direct to ensure there is quality management from the top down. The owner should be accessible to every customer and their response time to your question or concern should be quick. You should never have to wait more than a day to hear back - I pride myself on replying within a few hours and oftentimes immediately as inquiries come in.