Sweet Sensations LLC
About this pro
27 hires on Thumbtack
Sweet Sensations catered my wedding on Sept 12, 2015. Communication between myself and Dina could have been better. Took many calls and messages to get a return call. Asking them to meet was trying. Finally went for tasting. The setting was unusual in a daycare setting. The food we tasted was delicious. On the night we were meeting for Dina to look at reception space, she was over 2 hours late. This was not professional. Dina did provide uplighting and chair covers at no charge. The day of wedding they arrived later then discussed. Tables and chairs looked amazing. I will say that I don't consider them a catering company. Dina asked before wedding if they could use the kitchen at reception space. On day of wedding while my family was setting things up they noticed that instead of cooking the herb chicken they bought pre-made rotisserie chickens from someone else. As well as green bean almondine was on menu and which we tasted but there was just plain green beans. We were also told that we were having caesar and garden salad. Only garden salad was served. They were also to supply knife to cut cake but didn't bring. Dina kept saying that they never fed us green bean almondine that night of tasting and didn't say they were going to supply knife. Our guests did compliment the food, but it wasn't all prepared by them. If I wanted store bought rotisserie chickens I woukd have bought them myself. I definetly think that this company shouldn't call themselves a catering company. When my mother in-law tried to discuss this with Dina, Dina kept saying they did nothing wrong and that they ordered the chickens as the oven wasn't working. That is False. The ovens and stove top were all checked the day before and working. They would have never finished our meal with getting to the hall at 1pm and reception started at 5pm. I don't feel that I would recommend this company to anyone. Too many issues and when we went to discuss them with Dina she brushed me and my mother in-law off. When you own a company, customer satisfaction is most important. Not with this company. I could have saved alot of money if I knew how they woukd be making the food and they didn't make it.Dec 15, 2015VerifiedDina R.'s reply
Hello, this is Dina Ruffin with Sweet Sensations. In response to your review and comments I will again give a recap of your event. As for our facility, we share a commercial building that is located across the hall from a daycare facility. I am not sure as to why you actually entered the daycare, as it is clearly marked Kinderspiel childcare and in an email and text, I stated that our conference room for tastings was located on the left, "across the hall from Kinderspiel Chid Care". When meeting with the bride and groom at their venue, I was given the address. Using GPS, I was brought to a completely different county than the correct firehall with teh same street name and number! I called and communicated with the bride, before the scheduled meeting time, explaining where I was and that I didn't see a firehall. That was when we discovered that I was at the wrong location with the same street name and number. I asked the bride and groom if they would like to reschedule, being that it was going to take me almost an hour just to back track and another hour to reach them. She stated that it fine and that they did not mind waiting. I feel that this was a gps error beyond my control and I did best thing and most professional thing to do which was apologize for my error and drive the additional two hours to meet them for the site walk through. I also stated to you, that we did not purchase pre-made rotisserie chickens. We purchased whole chickens and roasted them. I explained that perhaps they felt that way because they were in rotisserie style containers, but I explained that that is how we care 20+ cooked whole chickens and that the food was prepared and cooked by our company. I also explained that in the clients original contract, all of our featured sides were listed. Once they chose their final selections, that is when all other sides were removed and just what they chose remained, which were the Fresh whole green beans, and not Green bean almondine. I also again had proof of my email correspondence between myself and Selina (the chef who prepared their tasting and meal) of their vegetable choice with the Fresh whole green beans. You did not want to hear it. It was never stated that you needed Sweet Sensations LLC to bring a cake cutting knife. You didnt even purchase your cake from us but from a local Walmart. We did not have any involvement with your wedding cake. I am not understanding why you would think this, as it was not mentioned and certainly not in your contract, listed with the serving and eating utensils that we were to provide you with. Lastly, with your salad, again, on your contract, it stated that you (the bride and groom, not your guests) had the choice of serving a garden salad or caesar salad. I again have proof via text message with the bride, stating her choice for garden salad and the dressings she wanted to offer. I by no means "brushed off" Sheri (mother in law) and was courteous and responsive to both her emails as well as the brides texts. I even went out of my way to continually make contact with the bride, when we lost contact after the wedding, which was when I discovered that she were out of town. I am very sorry you were not happy with our service. We provided everything you asked for and was stated in our contract. It seemed your main issue was seeing, in the kitchen, the whole chickens in the containers. I have tried to explain multiple times that they were not rotisserie chickens, bought at a store. We ordered and prepped them ourselves and not by another store or company. I explained that it was easier to transport them in rotisserie style containers, when having so many. You are absolutely right, customer satisfaction is of the utmost important. On the night of your wedding, once everything was completed and the event at its end, your guests as well as your entire family, down to the grandparents ( bride and the mother in law included) had nothing but compliments on the event and our performance, from how great the food was to how beautiful everything looked. I don't understand why things have all of a sudden changed over two months after your wedding. Again, while customer satisfaction is our main goal, it is quite upsetting to have such a beautiful event, tarnished with a made up claim with store bought food to gain a refund. We went beyond the extra mile with free colored overlays, free charger plate rentals, no charge uplighting, as well as free chair covers and sashes that we came the day before your wedding at no cost to set up to not just ensure your satisfaction but to do our best to see that you had the wedding of your dreams. I am very sorry you did not see that. I do not think you will find another caterer that will go to that length just to make you happy, but I wish you and your new marriage every bit of happiness and I hope you have a blessed new year.
I couldn't suggest a better cater for your event. Everyone and everything was lovely for our wedding day! We can't thank them enough! AMAZING!!!!!!!Nov 23, 2015Verified
- What advice would you give a customer looking to hire a provider in your area of work?Always be thorough when asking questions! Its not embarassing to ask alot of questions. Also, dont look down on "the little guys". Just because a business is new and doesnt have a review, doesnt mean its bad, but be sure to ask about references, even if there are only a few. Also dont let companies make you feel like they are doing you a favor by working with you. You, the future client, are the prize. Never settle. If a company cant accommodate your needs or wont even try, then find someone who can. Another BIG thing is watch our for "hidden fees". Look for a provider that will give you an upfront flat rate, which includes ALL fees.