Hello, this is Dina Ruffin with Sweet Sensations. In response to your review and comments I will again give a recap of your event. As for our facility, we share a commercial building that is located across the hall from a daycare facility. I am not sure as to why you actually entered the daycare, as it is clearly marked Kinderspiel childcare and in an email and text, I stated that our conference room for tastings was located on the left, "across the hall from Kinderspiel Chid Care". When meeting with the bride and groom at their venue, I was given the address. Using GPS, I was brought to a completely different county than the correct firehall with teh same street name and number! I called and communicated with the bride, before the scheduled meeting time, explaining where I was and that I didn't see a firehall. That was when we discovered that I was at the wrong location with the same street name and number. I asked the bride and groom if they would like to reschedule, being that it was going to take me almost an hour just to back track and another hour to reach them. She stated that it fine and that they did not mind waiting. I feel that this was a gps error beyond my control and I did best thing and most professional thing to do which was apologize for my error and drive the additional two hours to meet them for the site walk through. I also stated to you, that we did not purchase pre-made rotisserie chickens. We purchased whole chickens and roasted them. I explained that perhaps they felt that way because they were in rotisserie style containers, but I explained that that is how we care 20+ cooked whole chickens and that the food was prepared and cooked by our company. I also explained that in the clients original contract, all of our featured sides were listed. Once they chose their final selections, that is when all other sides were removed and just what they chose remained, which were the Fresh whole green beans, and not Green bean almondine. I also again had proof of my email correspondence between myself and Selina (the chef who prepared their tasting and meal) of their vegetable choice with the Fresh whole green beans. You did not want to hear it. It was never stated that you needed Sweet Sensations LLC to bring a cake cutting knife. You didnt even purchase your cake from us but from a local Walmart. We did not have any involvement with your wedding cake. I am not understanding why you would think this, as it was not mentioned and certainly not in your contract, listed with the serving and eating utensils that we were to provide you with. Lastly, with your salad, again, on your contract, it stated that you (the bride and groom, not your guests) had the choice of serving a garden salad or caesar salad. I again have proof via text message with the bride, stating her choice for garden salad and the dressings she wanted to offer. I by no means "brushed off" Sheri (mother in law) and was courteous and responsive to both her emails as well as the brides texts. I even went out of my way to continually make contact with the bride, when we lost contact after the wedding, which was when I discovered that she were out of town. I am very sorry you were not happy with our service. We provided everything you asked for and was stated in our contract. It seemed your main issue was seeing, in the kitchen, the whole chickens in the containers. I have tried to explain multiple times that they were not rotisserie chickens, bought at a store. We ordered and prepped them ourselves and not by another store or company. I explained that it was easier to transport them in rotisserie style containers, when having so many. You are absolutely right, customer satisfaction is of the utmost important. On the night of your wedding, once everything was completed and the event at its end, your guests as well as your entire family, down to the grandparents ( bride and the mother in law included) had nothing but compliments on the event and our performance, from how great the food was to how beautiful everything looked. I don't understand why things have all of a sudden changed over two months after your wedding. Again, while customer satisfaction is our main goal, it is quite upsetting to have such a beautiful event, tarnished with a made up claim with store bought food to gain a refund. We went beyond the extra mile with free colored overlays, free charger plate rentals, no charge uplighting, as well as free chair covers and sashes that we came the day before your wedding at no cost to set up to not just ensure your satisfaction but to do our best to see that you had the wedding of your dreams. I am very sorry you did not see that. I do not think you will find another caterer that will go to that length just to make you happy, but I wish you and your new marriage every bit of happiness and I hope you have a blessed new year.
Hi Rachel, this is Dina. We are so sorry for ths inconvenience. There was a technical issue with our thumbtack emails, and everything was ending up in our spam folder. We have contacted Thimbtack customer service and have resolved the problem however, we apologize for not being able to catch the problem in time for your order. We wish you the best and have a blessed day!
Thank you so much Shani, it was such a pleasure. I am so pleased you liked everything and thank you for your referrals. God Bless your union!!!