FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
OC Home Services utilizes "Up-Front Pricing" software based on national average pricing per zip code. Additionally, we also utilize estimating software that will coordinate directly with insurance companies, for our clients that are working through insurance claims. We take cash, checks and credit cards and we offer multiple third party financing options.
- What is your typical process for working with a new customer?
Most of our projects begin with a complimentary consultation. It begins with a discussion of the project parameters: * Client Vision & Needs * Professional Insight & Suggestions * Identifying "The Scope" & "Potential Options" * Identifying Budget Parameters. After the initial Consultation with our Home Care Representative, our team goes to work to provide our clients with a comprehensive estimate package that clearly spells out the scope and the price for the project. Next is "Contract Finalization & Deposit". Dotting the I's... crossing the T's and most importantly... making sure our clients have a clear vision of what they can expect from OC Home Services and how much it is going to cost. After Contract & Deposit are completed... our clients are given a tentative window in which their project is scheduled based on material availability, manpower availability and client availability / preference. Once that window is established, we assign a Project Manager and we inform the client a couple weeks in advanced if there are any changes in start dates. One week before, our office will reach out and provide an exact day of the week we will be arriving. Most of our Projects begin within 3 business days of the "Original Start Date" given. From the moment our Project Manager & Technicians arrive our clients find peace in our Professionalism and Genuine Respect for their homes. Here are a few things you can expect from us while we are in your home. * All of our personnel are Drug Tested & Background Checked * We are Licensed and Insured * We train frequently on customer relations & protecting our clients homes * Our Technicians are friendly, very skilled and professional When our work is complete our Project Manager will request a walk through and/or punch out list... they will complete any remaining items, our clients pay their final balance and our clients can rest easy knowing there is a (1) Year Warranty on all material as and workmanship supplied by OC Home Services.
- What education and/or training do you have that relates to your work?
Our employees have many years of construction knowledge and experience. Most of our team have been working in the trades since high school. Our education is "Real World" application and experience. A large portion of our team have worked in fast paced new home construction and/or commercial construction in the past. We enjoy applying our skill sets and experience to projects in our community and meeting the people who will utilize our products.