- What should the customer know about your pricing (e.g., discounts, fees)?
The prices listed in our service page are just an estimate. Prices can vary depending on each cleaning project. Our fee varies based on several factors, including the size of your property, the layout, your preferences and specific needs, as well as the frequency of the cleaning. In addition, we take into consideration the number of people in the space, pets, different degrees of clutter, and different surface materials.
- What is your typical process for working with a new customer?
Upon the client's request and if time allow us, Neat Nelly provides you with a free estimate and a walk-through in order to gather the necessary information to tailor your cleaning service. New customers who sign up for reoccurring services will receive a discount.
- What education and/or training do you have that relates to your work?
Our cleaning technicians are Brazilians who have high expertise in all different cleaning techniques. Brazilians are known for their cleanliness and we are no different. We get to know our customers to provide the best cleaning experience. When you hire Neat Nelly, our cleaning professionals will efficiently clean with diligent detail your home, office or place of business. Our company is licensed, insured, and bonded for your protection. We back up our services with a 100% guarantee.