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About
Our number one mission is to serve our customers! We know that a malfunctioning appliance can be stressful and inconvenient at best. When these times come, we're here to help. We provide professional and competitively priced appliance repair services from well-trained and ethical technicians. So we stand by our work with a warranty on parts and labor. If you continue to have issues with your appliance after we fix it, you won't have to track us down. We'll be keeping in touch with you! We also offer discounts for seniors and military service.
Overview
Hired 13 times
Background checked
1 employee
6 years in business
Business hours
SunClosedMonClosed
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Square cash app, and Zelle.
Services offered
Appliance type
Washer or dryer
Refrigerator
Dishwasher
Oven or stove
Property type
Residential
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
111 reviews
5
98%
4
2%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Don W.
Dec 10, 2025
•
From Google
Frank showed up on time, troubleshoot and detected the problem we were having with the oven not heating up. Motherboard had to be replaced and now oven is working fine now.
Metro Appliance Services's reply
Thank you for taking the time to write this review Mr. Williams. We're glad to hear that Frank was able to resolve the issue with your oven efficiently. It's always our goal to provide timely and effective service, and we're pleased to know that everything is working well now. Your satisfaction is our top priority!
Lisa H.
May 24, 2023
•
Hired on Thumbtack
Frank came out the next day assessed the problem and got straight to work. He couldn’t complete the job in one day but came back early the next morning to finish. I would definitely recommend his company and will be using them again.
Details: Washer or dryer • Whirlpool • Residential
Metro Appliance Services's reply
Thank you for the awesome review Lisa. It was a pleasure meeting and working with you. I know you just called with another issue with your dryer and I look forward to resolving it for you. This visit falls under my labor warranty so you'll only pay for parts, if needed.
Appliance Repair or Maintenance
Aurelia S.
May 29, 2025
•
From Google
Frank was on time and very knowledgeable of the appliances. He went out of his way to come to the appointment, which was a long distance. He assessed the problems and made the repairs.
Metro Appliance Services's reply
Thank you for the 5 stars and this awesome review Ms. Spencer. It means everything that you are pleased with the services provided. Thank you for giving me the opportunity to work with you. I look forward to meeting and exceeding your expectations into the future.
Amy M.
Aug 6, 2025
•
From Google
Amazing work fixing my GE washing machine. Frank was very profesional and gave me great knowledge about everything. If I could give 10 stars I would! Most definitely recommend Metro Appliance Services!! THANK YOU FRANK!
Metro Appliance Services's reply
Thank you so much for your wonderful feedback Ms. Mendez! We're thrilled to hear that Frank provided you with such professional service and valuable information about your washing machine. Your recommendation means a lot to us, and we truly appreciate your support. If you need any assistance in the future, please don't hesitate to reach out.
Euwanna H.
Jun 12, 2025
•
From Google
Frank provides excellent customer service. He is friendly, confident, professional, competent, and knowledgeable. Frank will give you all the information you need and explain every detail about the why and how of your appliancerepair.
Metro Appliance Services's reply
Thank you for the 5 stars and awesome review Ms. Heard. Despite the day's turbulence, I thoroughly enjoyed working with you! Your kindness and hospitality are very appreciated. Don't forget the one-year warranty should you have any further issues with your fridge not cooling. Let Mr. Heard know I said 'hello'.
Credentials
Background Check
Foman Robinson Iii
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We use The Appliance Blue Book's recommended pricing as a guide. We're usually 10 - 25% less. We offer senior and military discounts, and a warranty on parts and labor.
What is your typical process for working with a new customer?
From start to finish, you will be fully informed of the repair process. Our trained staff will intake the customer's information, the appliance information and schedule a day and time for the appointment.
What education and/or training do you have that relates to your work?
All staff is fully trained in their respective roles. Continual education is key to providing the best possible experience for both the customer and the technician. From manufacturer's product training to technical online education, we are about this life!
