FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
After we chat to determine your project needs and you've completed your new client questionnaire, we will schedule your in-person consultation. To secure your appointment, clients are required to submit a $55 non-refundable deposit. This deposit goes towards your total balance due. All scheduled sessions, except the initial consultation, are scheduled with a 4-hour minimum. To avoid scheduling conflicts and better serve our clients, all session fees are required to be paid 72 hours before the scheduled session or per your contract payment schedule. Sessions begin when the consultant arrives at the project location. We will notify you of our arrival via text. If we do not receive a response within 15 minutes, you will be considered a "no-show," and the cancellation policy will apply. To reschedule or cancel your session, clients must contact Jazzed Up Spaces 48 hours before the scheduled session. If the client cannot reschedule or cancel 48 hours before the appointment, the client will be charged a non-refundable cancellation fee of $55. Clients must pay this fee in full before another appointment can be scheduled. There are no refunds. However, Jazzed Up Spaces reserves the right to waive any cancellation fees. Cancellation of a scheduled in-person session with less than 48 hours notice or no-show will be charged 50% of the scheduled working hours in addition to the $55 non-refundable cancellation fee (Example: If your total session fee is $400, you will be charged $255).
- What is your typical process for working with a new customer?
Once we complete your free 15-minute phone consultation to determine your project needs and you've completed your new client questionnaire, we will schedule your in-person consultation. 72 hours after your in-person consultation, you will receive a custom design proposal. This proposal includes a design board, an estimate for any recommended storage solutions, and projected time & labor costs for your project (subject to change based on project needs). All scheduled sessions, except the initial consultation, are scheduled with a 4-hour minimum. To avoid scheduling conflicts and better serve our clients, all session fees are required to be paid 72 hours before the scheduled session or per your contract payment schedule.
- How did you get started doing this type of work?
Jazzed Up Spaces was inspired by my career in Project Management for over ten years. I was always required to manage and provide structure to clients. I was able to extend these talents within my life and home, which at one point was extremely chaotic. After filtering through the curiosity of those around me, I decided to share my process with others.