US TREE REMOVAL LLC.

Dear Dolly, I hope this message finds you well. I wanted to address the concern you raised regarding our failure to provide you with a written quotation before commencing the work, leading to a misunderstanding of the pricing despite our verbal agreement. Despite this issue, I want to express our appreciation for your satisfaction with the work we delivered, as well as your kind and courteous demeanor towards our team. Firstly, I would like to apologize for any confusion caused by the absence of a written quotation. It was not our intention to create a misunderstanding or inconvenience for you. We understand the importance of clear communication and providing transparent pricing information to our clients. We genuinely appreciate your understanding and satisfaction with the work we completed. Your positive feedback regarding the professionalism and conduct of our team members is greatly valued. It is always a pleasure to work with courteous and refined individuals like yourself. Please know that we take your feedback seriously and will use this opportunity to improve our processes. We will ensure that written quotations are consistently provided to our clients prior to commencing any work, thereby avoiding similar misunderstandings in the future. Thank you for bringing this matter to our attention, and please accept our sincere apologies for any inconvenience caused. We remain committed to providing exceptional service and exceeding your expectations. Your kind words and cooperation are highly appreciated. Best regards, [kass]