Introduction: I offer the following:
* External support for numerous businesses in a professional environment
* Troubleshoot user problems at the desktop
* Knowledge of PC hardware, software and networking
issues
* Independently resolves hardware
break-fix issues
* Escalates or perform server functions, particularly related to resolving issues at the desktop as well as TCP/IP connectivity and IP set-ups and support
* Wireless setups, data migration, Win 2k, MS Office Standard, Norton Antivirus and printers (HP/Lexmark)