What should the customer know about your pricing (e.g., discounts, fees)?
Tile by the sq ft of the area being tiled. Floors starting at $5.00 a sq ft. Walls starting at $10.00 a sq ft. Price increase for patterns, material and preparation.
What is your typical process for working with a new customer?
Getting to know a little about them to connect through similaritiets and personal interest.
What education and/or training do you have that relates to your work?
I got lucky and was paid while learning a trade i can use to transform and create awesome things.