Yurware

Holland, MI

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About this pro

How does your business stand out?

Since 2000, Yurware has been creating and supporting custom web-based information management software and providing database and information management consulting services. Our services also include corporate network creation and support, as well as personal computer and home network repair. Working on-site in the West Michigan area or via remote VPN anywhere in the United States, Yurware can also contractually provide 24/7 phone and email technical support.

What do you enjoy about the work you do?

I take pride in my customer service and enjoy the personal aspect of my work. Every customer has different technology needs and I enjoy being able to meet them where they are and design a solution that fits them individually.

Location

Holland, MI 49424

Background check

Complete

Years in business

17

Number of employees

1

Times hired on Thumbtack

24

Reviews

21 Reviews
  • Thumbtack Customer Sep 22, 2017
  • Jill G. Sep 5, 2017
    Computer Repair
    Verified Review
  • Jill D. Jun 14, 2017
    Computer Repair
    Verified Review
    Yurware did an amazing job. He was very quick in responding, offered great prices, and was great about communicating about repairs quickly. He went the extra mile by cleaning my computer while he had it, and fixing my hinges for free. Overall, he did high quality work for a great deal, and the experience was painless and easy. Would definitely recommend and hire again.
  • Holly A. Jun 9, 2017
    Computer Repair
    Verified Review
    He was very responsive and able to repair my network and get us back to work quickly. I would be happy to hire him again, if needed.
  • Ravi B. May 5, 2017
    Computer Repair
    Verified Review
    Fixed broken hinge of my laptop quickly and working good
  • Mary G. Mar 5, 2017
    Computer Repair
    Verified Review
    If you need help with your computer look no further!
    I stumbled onto this website and am so happy I did! My laptop would only boot up in safe mode, it was a Saturday and I needed to get it fixed as soon as possible. When I posted my project on Thumbtack, not only was Kevin the first to respond, he was the ONLY one! I am actually very grateful for this. I couldn't be happier with the service I received from Yurware. Kevin actually picked up my laptop that same day and I was able to pick it up the next day which was a Sunday. Wow! What a great guy. I will refer all of my friends to him as well. Thanks Kev!
  • Lisa S. Jan 21, 2017
    Computer Repair
    Verified Review
    I'll come back!
    Prompt, quality service!
  • Julie M. Jan 11, 2017
    Computer Repair
    Verified Review
    Great Experience
    Kevin took the time necessary to examine my computer and answer my questions with great knowledge. Would definitely use his services again.
  • Hope O. Nov 19, 2016
    Computer Repair
    Verified Review
    Great experience with Yurware
    Yurware was wonderful to work with! Within just a couple of days of discovering my laptop wouldn't boot up and my charger was broken, Kevin at Yurware was able to fix my computer, and he kindly lent me a charger that I could use until I purchased a new one. He even gave recommendations on how my computer could run faster and I could keep my files safely stored. Kevin knows his stuff and you can tell he really wants to help however he can. I highly recommend this company's services!
  • Matt B. Sep 26, 2016
    Computer Repair
    Verified Review
    Very helpful
    Kevin at Yurware was very quick in responding and very helpful too. I would recommend his services to anyone with computer issues.
  • Peter A. Aug 12, 2016
    Computer Repair
    Verified Review
    Kevin really went above and beyond in rescuing my data from my MacBook Pro. Not only did he extract precious files from my hard drive, he researched my five-year-old computer's particular problem and discovered it is still covered under an Apple Care extended warranty. Kevin is brilliant and kind, and I could not have asked for better help.
  • Nicole L. Aug 11, 2016
    Computer Repair
    Verified Review
    Kevin was very patient and helpful while walking me through reassembling my laptop. His assistance was outstanding!
  • Joe S. Jul 20, 2016
    Computer Repair
    Verified Review
    I had upgraded my laptop to Windows 10. As a result I could no longer access the internet or my printer. I was also having problems with my desktop. I had spent several hours on the phone with Microsoft, AT&T and HP as well as spending a lot of time myself trying to get things to work. Finally I posted a request on Thumbtack which Kevin responded to. I had never heard of him or Yurware before. He came out to my house and fixed the desktop then took the laptop with him and got that working properly also. The desktop problems are fixed and the laptop can access the internet and the printer. I was very happy with Kevin's work.
  • Lita S. Apr 13, 2016
    Computer Repair
    Verified Review
    I was absolutely blown away with Kevin. He is incredibly talented and a joy to work with. You will NOT be sorry if you take any of your computer needs to him. He is a wiz and not only a software brainiac but also solves computer problems on the side. He is genuine and pleasant; a nice person to deal with, truly. I was desperate after dealing with these incompetent, fairly well known people (who have an impressive looking office space and professional advertising) in the western Michigan area. In the end, they completely dissed me and my computer. They couldn't even tell me what was wrong with any aspect of the problem. Still, I was required to pay them $40. for "labor" since they fumbled around with it for "too long" (less than 2 hours). They acted like I was a bother even though I was the one who was bothered by hauling the thing there and standing around, watching them do the same things I had already tried. I had personal reasons for wanting to restore my old computer and get it back in working order. and to possibly find out how I could have corrupted the old hard drive. I bought another wiped hard drive, tried to do an install and again, hit a brick wall. I got in too deep on my own. Mostly, I continued my attempts to fix it so that I could retrieve some old photos. My mom had just passed and it was SO sad to me when these other guys told me that I messed up my old hard drive and that everything was irretrievable. So after some thought, I decided to try Thumbtack. I got an immediate response from Yurware. I decided to call and after explaining my dilemma, Kevin made it CLEAR that he would not charge me for anything he couldn't fix. That alone was fine with me; I was bugged and frustrated and wanted just to know what I was doing wrong. These other guys couldn't; were not able to tell me. They brushed me and my "beast" of an old computer off (which is still a decent model, despite being older) telling me that it too was a goner - but still, didn't know why. I had my doubts and still being determined, I went and purchased an identical used model online (a good deal in comparison to what other sellers were asking) figuring that might do the trick for the new Win 7 install and that I could keep the old one for parts Well, itt didn't work. Since I paid the $40 to the place I was before, I called and asked the same guy if he could give me a bit of insight. Even over the phone, I could tell he was rather annoyed with me, saying that it still wouldn't be worth it to get it going; it would cost me at least $200. and blah blah. He was glad to get me off of the phone. Kevin took them both and both of the hard drives. He also told me he would inspect my corrupted HD to see if he could possibly find my photos and the rest. I didn't want to get too excited since I was told, emphatically, that it was shot. When Kevin called my several days later and informed me that it was ready and running (the original computer - new one works also but didn't need it), I was so very pleased. I had wondered if the hard drives were any good and he confirmed that they weren't the best. With a new on installed (reasonable price indeed) I was up and ready to go! Wow. THEN he casually mentioned that he was able to RETRIEVE the entire contents off of my old hard drive and that it was transferred and installed on the new one!!!!!!! I was completely elated. I wept tears of joy, finding those pictures that I had taken on one of the last trips I had been on with my late, beloved mother. This computer works like a dream and I'm ecstatic. The tower has extras and with Windows 10 now installed, it is better than ever. Yurware prices are reasonable and you will never have to worry about your computer in his hands. HE IS AWESOME! Also, I'm finding that Thumbtack is a great place to go to find professional in any field. Regardless, you can't let a nice office and well layed out advertising fool you. Sometimes, all you get with that are so-called "professionals" who do not know their own limitations; computer technology requires a vast amount of knowledge and dealing with complacency (not to mention apathy) will get you nowhere; especially if same people don't keep current with the scope of possibilities in finding solutions. Anyway, thank you ever so much, Kevin. I'll be recommending you to everyone I know!
  • Steve O. Mar 7, 2016
    PC Computer Repair
    Verified Review
    Fast, professional service.
  • Shelly H. Jan 26, 2016
    Computer Repair
    Verified Review
    Kevin was very helpful, knowledgeable, and patient with my questions.
  • Doug W. Jan 12, 2016
    Computer Repair
    Verified Review
  • Stuart Y. Jan 7, 2016
    Computer Repair
    Verified Review
    Kevin was great ! Diagnosed & "cleaned" two laptops, installed updates/drivers that were causing blue screen problems and verified internet service lags. We also discussed equipment update strategies, cloud storage, our local chamber commerce and potential future business opportunities - Thanks Kevin
  • John W. Dec 30, 2015
    Computer Repair
    Verified Review
    He arrived precisely on time, politely, and professionally listened to my problem. He had it resolved in less than an hour giving me a full explanation of what he did and why. I highly recommend him.
  • Timothy M. Oct 13, 2015
    Computer Repair
    Verified Review
    Kevin was able to complete the removal of Windows 8.1 and install a new operating system. He also discovered potential issues with the hard drive that he corrected. I will connect with Kevin on any future computer problems.
  • Richard V. Sep 27, 2015
    Computer Repair
    Verified Review
    Onsite repair. Came prepared to trouble shoot my DAW workstation, found the problems and resolved them in a timely fashion. Will use Kevin again and have recommended him to others.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?
My rates are $70/hr for residential customers and small businesses without a server. For businesses with a server, my rate is $100/hr. Custom software development jobs are typically quoted lump-sum.
What is your typical process for working with a new customer?
I first discuss the specifics of the job with the customer. If any parts are needed, I obtain necessary information for ordering. Then, I provide my customer with an estimate for the parts and labor necessary to complete the task.
What education and/or training do you have that relates to your work?
I hold an Environmental Engineering degree from Northwestern University and I am an Oracle certified Database Administrator and a Novell CNA.
How did you get started doing this type of work?
I was hired into the Environmental Information Management group from college and began programming air emissions recordkeeping systems. From there, I took over managing the company's 60 person Novell Groupwise network. In 2000 I started my own company (Yurware), specializing in online recordkeeping systems, network management and computer repair.
What types of customers have you worked with?
Residential customers, auto dealers, funeral homes, publishing companies, Tier I automotive suppliers, furniture manufacturers, powder coating facilities, accountants, retail customers, audio engineers, environmental engineers, veterinary clinics, CAD designers, concierge services
Describe a recent project you are fond of. How long did it take?
I recently completed a turn-key workplace safety hazard tracking and resolution system for use by a Tier I auto supplier. It took me 4 months to develop the system, and the customer was very happy with the results. Workplace injuries saw a significant decline following the implementation of the system and that was very gratifying for me. The customer was pleasantly surprised at how easy the transition was from a paper-based system to the new electronic system.
What advice would you give a customer looking to hire a provider in your area of work?
Most computer repair jobs are difficult to quote absolutely without first taking "a look" at the system in question. My advice would be to have conversations about the issue with prospective providers and choose one based on their knowledge and customer service following the conversation.
What questions should customers think through before talking to professionals about their project?
Good questions would be - Do you have a repair budget for the computer? At what point is it best to consider buying new instead of repairing?