FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A: Post-Covid, the home improvement industry across the country has seen a huge increase in the average price of services, but we've made the firm decision to keep our prices affordable for everyone - it's a commitment we're proud to uphold as we seek to better serve our communities. What you see is what you get - we never charge hidden fees. If something unexpected arises during the course of our work that affects the cost of the project, work is stopped immediately and the issue is brought to the customer so that a decision can be made about how to proceed. Seasonal discounts, referral discounts, and yard-sign discounts are all available depending on varying factors - ask a Best Choice Team Member about these discounts for your next project. Financing is available for qualifying customers.
- What is your typical process for working with a new customer?
A: The typical Best Choice process is as follows: Initial Contact - Whether in-person, online, through call or text, etc., we listen to the customer's needs and begin to determine what it will take to satisfy them. Project Evaluation - Sometimes (usually for larger or more involved projects) a free in-person assessment called a Project Evaluation will take place where a Best Choice Team Member inspects the project site at a convenient time for the customer. Follow Up - Once enough information is gathered, our Estimate Team puts together a price for the customer, along with a rough timeline. The price and timeline are then presented to the customer. Written Estimate - If the customer accepts the price of the project, they'll receive a contract digitally or in-person which includes the agreed-upon price. Scheduling - Once the contract is signed or approved, we lock in a start date and time and walk the customer through any prep work if necessary. Initial Payment - Prior to the start of work, Best Choice requires customers to pay the estimated cost of materials for their project plus half of the total cost of labor*. Execution - We do what we do best! Work is completed with efficiency, cleanliness, and excellence. Final Walkthrough - We ensure the customer is 100% satisfied before wrapping up the project. Final Payment - The final payment for the second half of the total cost of labor is completed. *Financing available for qualifying customers.
- What education and/or training do you have that relates to your work?
A: As a licensed builder, I’ve completed all required state certifications, including building code, safety, and construction law courses. I’ve also undergone hands-on apprenticeship training and ongoing continuing education to stay current with building standards, energy codes, and new materials. Beyond the license, I’ve spent years on job sites mastering structural framing, finish carpentry, project management, and compliance with local inspection requirements. This combination of formal education and real-world experience ensures each project is done right, safely, and to code.