FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All our set prices include material, labor, and padding per square foot. If the customer only requires material, it would cost them less than the shown price!
- What is your typical process for working with a new customer?
1. Customer tells us what they need(Carpet, Vinyl, hardwood, LVP...etc.) 2. Customer can either pick out some samples to take with them if they choose to come to the showroom, or we can bring the samples to their household and conduct a free estimate! 3. If the customer decides to buy from us, we take %50 of the payment to place the order! 4. Once the material arrives, we schedule for installation(If customer wants us to install) 5. We finish the installation, We make sure the customer is satisfied and material was installed perfectly! 6. Customer either completes the balance with the installer or makes their way down to the store and provides payment!
- What education and/or training do you have that relates to your work?
We have multiple degrees and certification in business administration, business management, communications, and business psychology! Over 50+ years of experience in flooring labor; all the way from installation, repairing, and adjusting! So we understand every type of flooring need or issue!