If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
With hands-on experience in appliance repair, maintenance, and installation, we focus on doing the job right the first time. As a small team of two, we respond quickly, pay close attention to detail, and give every customer personal, respectful service.
You can count on us for fast, accurate diagnostics and honest recommendations, whether it’s a simple fix or a more involved repair. We respect your time and your home, and we work efficiently to get your appliances back up and running. We have a 70.00 diagnostic fee to inspect your appliance which is waived if hired to repair the appliace.. Rest assured, we will do what needs to be done to achieve this..
Please note: we do not offer remote or over-the-phone diagnostics or quotes. This ensures we can properly inspect your appliance and give you an accurate diagnosis, which saves time and money in the long run.
If you’re having trouble with an appliance, reach out and let us help you get things working again.
Overview
Hired 683 times
4 similar jobs done near you
Background checked
2 employees
1 year in business
Business hours
SunClosedMon9:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Services offered
Appliance type
Property type
Residential
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Good 4.2
130 reviews
5
75%
4
5%
3
2%
2
2%
1
16%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Victoria r.
Aug 25, 2026
•
Hired on Thumbtack
Rob was extremely professional, friendly, and knowledgeable. He fixed both my dishwasher and dryer and did a great job! I really appreciated his prompt service and attention to detail. I would definitely recommend him!
Details: Dishwasher • Whirlpool • Residential
Appliance Repair or Maintenance
Michelle D.
Sep 1, 2026
•
Hired on Thumbtack
The technician was able to fix our washer, which was not spinning. It had a couple other issues that he took care of as well. Great work very diligent very professional..
Details: Washer or dryer • Residential
Appliance Repair or Maintenance
Tina H.
Apr 30, 2026
•
Hired on Thumbtack
The technician arrived within the time block promised. The office personnel kept me updated on the arrival of ordered parts. My initial contact was on a weekend and I received a return call immediately. During the repair the tech kept me updated on his progress and respected my home. Everything was put back in place and no damage to my floor or walls. I would hire them again for any appliancerepair. Thank you!
Details: Washer or dryer • LG • Residential
high pointe appliance LLC's reply
Thank you for your buisness! Was my pleasure to work with you..
Appliance Repair or Maintenance
Patricia B.
3 weeks ago
•
Hired on Thumbtack
I was very happy with the service I got from high point appliance llC the technician was so nice and had an awesome personality. He explained exactly what the problem was. He had the part that the dryer needed. He told me exactly how much it was gonna cost. I said, okay, he went and fixed it. The price was very fair, very reasonable. Which made me feel a lot better I definitely will call this company again if I have appliance issues.
Details: Washer or dryer • Samsung • Residential
Appliance Repair or Maintenance
Eddie K.
4 weeks ago
•
Hired on Thumbtack
Rob was great, came out and quickly diagnosed the problem, quoted a reasonable price, he ordered the part needed. Returned and quickly repaired our dryer. I would definitely use High Pointe again!
Details: Washer or dryer • GE • Residential
Appliance Repair or Maintenance
Credentials
Background Check
Robert Wood
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We charge an 70 service fee to come to your home.. This fee covers the trip to your home, and the time spent to diagnose your machine..
What is your typical process for working with a new customer?
The process with working with a new customer is scheduling an appointment through our office staff, scheduling an available time and getting out there fairly quickly to get it diagnosed and finished.
What education and/or training do you have that relates to your work?
I have no education related to my work, but I have many years of experience in working in the field of service fixing and repairing standard household appliances such as; washers, dryers, dishwashers, ranges, microwaves, and more.
