FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are fair and provide competitive pricing for our customers. We also provide discounts for active or retired military, first responders, and teachers.
- What is your typical process for working with a new customer?
When a new customer reaches out, we follow a simple, transparent process to ensure they get the best service possible: Initial Contact – We respond quickly to learn about your HVAC needs, whether it’s a repair, installation, or maintenance. Scheduling – We work around your schedule to book a convenient time for service, subject to a service fee. On-Site Assessment – Our technician arrives on time, evaluates the issue, and explains your options clearly. Service Delivery – We complete the work efficiently and professionally, using high-quality parts and tools. If we are unable to repair your HVAC system, we will refund your service fee. Our goal is to make HVAC service easy, honest, and stress-free. We treat every home like it’s our own.
- What education and/or training do you have that relates to your work?
Our team is fully trained and certified in HVAC systems, with hands-on experience in both residential and commercial heating and cooling. We’ve completed formal training through accredited HVAC programs. In addition to formal education, we’ve spent years in the field solving real-world HVAC challenges—from emergency AC repairs to full system installations. We believe in continuous learning to stay ahead of industry standards and deliver top-tier service to every customer.