FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the severity of the odor or contamination and the areas affected. We always start with a free phone assessment, then a certified hazmat technician does an on-site inspection before giving a clear written estimate. No hidden fees, Holiday and same-day discounts may be available depending on the situation.
- What is your typical process for working with a new customer?
We make it simple: Quick phone assessment to understand the situation. Same-day or scheduled on-site inspection by a certified technician. A clear explanation of what caused the odor or contamination. A written estimate with honest recommendations. Fast, discreet, professional service with full documentation after the job.
- What education and/or training do you have that relates to your work?
Our technicians hold certifications in hazardous waste handling, odor remediation, biohazard cleanup, and OSHA-compliant safety procedures. We follow DOT, EPA, and OSHA standards on every job to ensure legal, safe, and verified cleanup. Our certifications and licenses: HAZWOPER-40, BBP, OCT, TCST, DOT Hazmat, EGLE Waste Generator ID, CDL-C + HME