“Our loyalty and promise to our clients runs through our veins creating a commitment to meet your specifications. We would love to hear how we can help you.”
Satisfaction Guarantee of Cleaning City 616
At Cleaning City 616, we are proud to offer top quality residential and commercial cleaning services backed by our solid guarantee of satisfaction. We are committed to ensuring that each client is completely satisfied with our services. Below, we detail our warranty policy:
Our Guarantee:
We guarantee that our customers will be completely satisfied with the cleaning service provided by our team. If at any time during the first 24-48 hours after the service you are not completely satisfied with the results, let us know and we will commit to doing it well.
Claim Procedure:
In case of dissatisfaction, we ask you to inform us immediately. You can file a written complaint, explaining the problems encountered, within 48 hours of the service. In addition, we ask you to provide photographic evidence, if possible, to help us better understand your concern.
Dispute Resolution:
Once we receive your complaint, our customer service team will thoroughly investigate the matter. We are committed to solving any problem in a fair and timely manner. Depending on the nature of the complaint, we will offer an additional free cleaning or a partial refund as compensation.
Customer Responsibility:
It is important to note that if during the provision of the service, the customer requests additional tasks outside the scope of our standard services, these will not be covered by our satisfaction guarantee. The specific tasks we offer are clearly described on our website and any request for additional services will be the sole responsibility of the customer.
Provide clear access and communication:
The customer must ensure that cleaning workers have access to all areas that require cleaning and provide clear instructions about specific expectations and requirements.
Compliance with policies and payment terms:
The customer must comply with all the policies and payment terms established by the cleaning business. This includes paying the amount owed within the agreed period and following any procedure necessary to make the payment.
Provide constructive feedback: The client is encouraged to provide constructive feedback on the quality of the service received. This can help the cleaning business to improve its services and ensure customer satisfaction in the future.
Clear Communication:
At Cleaning City 616, we value the trust and satisfaction of our customers above all things. Our warranty policy reflects our commitment to excellence in service and customer service. We are here to ensure that your experience with us is always exceptional.
Thank you for choosing Cleaning City 616 for your cleaning needs. We look forward to serving you and exceeding your expectations on each visit.
