FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Brooks Residential Builders, we believe in offering transparent, competitive pricing that reflects the exceptional quality of our work. Our pricing structure is designed to accommodate a wide range of projects and budgets, ensuring that every customer receives outstanding value for their investment. We have a $75 minimum service charge for all service requests, which covers our initial consultation, travel, and time spent assessing your project needs. For larger projects, we provide detailed, itemized quotes that outline all costs associated with materials, labor, and any necessary permits or fees. We understand the importance of affordability and are pleased to offer periodic promotions and discounts to our valued customers. Be sure to inquire about any current promotions when discussing your project with our team. Our goal at Brooks Residential Builders is to provide you with top-quality service at a fair and competitive price.
- What is your typical process for working with a new customer?
At Brooks Residential Builders, we strive to make working with new customers a smooth and enjoyable experience. Our typical process for collaborating with a new customer includes the following steps: Initial Contact: Once you reach out to us, we'll schedule a convenient time for an initial consultation, either by phone or in-person, depending on your preference and the nature of the project. Understanding Your Needs: During the consultation, we'll discuss your project's scope, requirements, and any specific preferences or concerns you may have. This allows us to gain a thorough understanding of your needs and expectations. Project Assessment: If necessary, we will visit your property to evaluate the project site, take measurements, and gather any additional information required to provide an accurate quote. Detailed Quote: Based on the information gathered, we will prepare a detailed, itemized quote outlining the project's costs, including materials, labor, and any necessary permits or fees. We'll review the quote with you to ensure you have a clear understanding of the pricing and scope of work. Scheduling: Once you approve the quote, we'll work with you to schedule a convenient time to begin the project. We strive to be flexible and accommodate your schedule as best as possible. Project Execution: Our professional team will carry out the work as planned, adhering to the highest standards of quality and safety. We'll keep you informed throughout the process and address any questions or concerns you may have. Final Walkthrough: Upon completion of the project, we'll conduct a final walkthrough with you to ensure that all work has been completed to your satisfaction. Follow-up: After the project is finished, we'll follow up with you to ensure your continued satisfaction and address any additional needs or concerns. At Brooks Residential Builders, our goal is to provide exceptional service from start to finish, making your experience with us as seamless and satisfying as possible.
- What education and/or training do you have that relates to your work?
At Brooks Residential Builders, our team of skilled professionals possesses a diverse range of education and training experiences that directly relate to the handyman and construction industry. Our background includes: Formal Education: Many of our team members have completed relevant educational programs, such as degrees or diplomas in construction management, carpentry, plumbing, electrical work, or other trade-specific fields. This foundational knowledge ensures that we have the expertise to handle a wide variety of projects. Trade Certifications: Our skilled technicians hold various trade certifications, demonstrating their proficiency and commitment to staying current with industry standards and best practices. These certifications may include plumbing, electrical, HVAC, and other relevant areas. On-the-Job Training: We believe that hands-on experience is essential in our industry. Our team members have undergone extensive on-the-job training, working alongside seasoned professionals to develop the practical skills necessary to deliver high-quality work consistently. Continuing Education: At Brooks Residential Builders, we recognize the importance of staying up-to-date with the latest industry trends, techniques, and technologies. Our team members regularly participate in continuing education courses, workshops, and seminars to ensure we are always offering the best services to our customers. Safety Training: Safety is a top priority for our company. All team members receive comprehensive safety training, including MIOSHA guidelines, to ensure that we maintain a safe working environment on all job sites. We are proud of our team's diverse education and training background, as it enables us to provide top-notch service and craftsmanship to our clients. Rest assured that when you choose Brooks Residential Builders, you're working with knowledgeable and experienced professionals who are dedicated to exceeding your expectations.