FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Logan Companies, we believe in transparency and simplicity—that’s why we offer flat rate pricing. This means you’ll know exactly what to expect before any work begins, with no hidden fees or surprise charges. Whether it's a small job or a large project, our upfront flat rate ensures consistent, fair pricing for every customer. We’re committed to delivering high-quality service at a predictable cost you can trust.
- What is your typical process for working with a new customer?
At Logan Companies, our goal is to make the process smooth and stress-free from start to finish. When working with a new customer, we typically follow these steps: 1. Initial Contact – We start by learning about your needs through a phone call, email, or online inquiry. 2. Assessment & Consultation – We provide a flat rate quote based on your project details. In some cases, we may schedule an on-site visit if needed. 3. Scheduling – Once the scope and price are confirmed, we schedule the work at a time that’s convenient for you. 4. Service Delivery – Our professional team arrives on time, completes the work efficiently, and ensures everything meets our high standards. 5. Follow-Up – We make sure you’re completely satisfied and are available for any questions or additional support. From beginning to end, we focus on clear communication, reliability, and quality service.
- What education and/or training do you have that relates to your work?
At Logan Companies, our team is made up of highly trained professionals with industry-specific certifications and hands-on experience. We stay up to date with the latest codes, safety standards, and best practices through ongoing training and continued education. Many of our team members hold trade licenses and have completed specialized programs relevant to their roles, ensuring we bring both knowledge and skill to every job. Our commitment to training means you can trust us to deliver quality, compliant, and efficient service—every time.