- What should the customer know about your pricing (e.g., discounts, fees)?
NexGen offers pricing for Retail, Insurance, and Commercial bidding. Retail and Commercial bids are based on scope of work and standard rates in the market while taking into consideration our customers budgets. Insurance rates are based on standard replacement cost value found in Xactimate bidding systems and negotiated directly with insurance to best support our customers needs. Customers are only responsible for their deductibles and policy limits when working with NexGen on storm repair. Don't forget to ask if NexGen has any promotional events or available discounts.
- What is your typical process for working with a new customer?
NexGen Offers Free Inspections of your property. There are no pressure sales involved to get a Retail Bid or to verify if Storm damage is found. When partnering with NexGen you will get a fully measured customizable 360° model of your home for FREE! We can even design it for you! After a Storm: - We will inspect your property - We will meet with your insurance claim adjuster on site - We will complete all the necessary paperwork for you - We will ensure all damaged areas are included in the scope of work and all code upgrades are covered by insurance. - We will complete the repairs on your property quickly with high quality - We will communicate all notifications to the insurance company to release your depreciation funds - All our customers have to do is trust in NexGen to handle all the stress items for them. For Retail Bids: - We will listen to your needs and expectations - We will provide you with material expertise and answer any questions you have regarding code requirements, market advise, etc. - We will measure the area to ensure you are getting a quote that is closest to actual material needs to prevent over/under charges. - We will provide you with a in person or electronic estimate for you to approve or decline. -Each customer will get a private webpage they can log into to view the status of their project. - Once your quote is approved we will start your exterior project!
- What education and/or training do you have that relates to your work?
NexGen Exteriors has 25 years in the industry and 16 years in business as a A+ Accredited BBB Member. We are a Master Elite (residential) and Master (commercial) general contractor which means we have earned accolades in our industry through hands on work achievements and excellent customer reviews. Each of our team members goes through a annual training for all materials in each trade (roofing, siding, windows, etc.) They will undergo installation training as well as how the products are made to efficiently help educate our customers in their decision making.