FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and posted upfront — no surprise fees. Supplies and equipment are always included. Recurring service is discounted 10–20% below one-time rates because maintenance takes less work than rescue cleaning. For daily cleaning (or spaces over 10,000 sq ft), we quote a flat monthly contract after a free walkthrough, so you know your exact cost before we start. Locations beyond ~25 miles from downtown Minneapolis carry a travel fee — $20–50 for one-time jobs, $10–25 per visit for recurring — always shown in your quote before you book. One-time cleans are rescue work; contracts are maintenance: maintenance is cheaper per foot because you're paying us to never let it get bad.
- What is your typical process for working with a new customer?
For smaller offices, it's simple: tell us your square footage and you can book directly at the posted price — no walkthrough needed. For larger spaces and recurring service, we do a free 15-45-minute walkthrough first, and you get a written scope and exact price within 24 hours: what we clean, how often, and what it costs. The first visit is a reset clean to bring everything up to standard; recurring visits maintain it from there. We check in after two weeks and adjust the scope until it fits.
- How did you get started doing this type of work?
We spent years cleaning offices for another company and kept a running list of everything we'd do differently — show the prices upfront, follow a written checklist every visit, actually come back when something's missed. Eventually the list got long enough that we started Lexonia Pro Clean and built it around those fixes.