Countertops Cabinets & More, LLC
About this pro
24 years in business
1 hire on Thumbtack
We provided a down payment for these folks two months ago. They signed a contract to have the project finished by a specific date. That date has past and they haven't even started the project. Immediately after providing the down payment, these people never even attempted to contact me. I had to reach out to them to have any communication. This is very honestly the worst experience I could have ever imagined with a contractor. I would never recommend these people to anyone. Absolutely terrible service and essentially took our money without ever following through or providing anything.May 8, 2016VerifiedFrank M.'s reply
We have already apologized to this customer for the perceived communications issues he felt he was experiencing, however to our benefit there was not one email, text or phone call received that was not replied to or addressed. After the initial contract signing our protocol is to follow up with our customers within a week or two of the contract start date to go over all final details. Being this customer began contacting us within a week of the signing complaining of lack of communication when their contract date wasn't until 2 months away, said this customers expectations were different than what we were telling him, although his expectations were never clear. As for breach of contract date, he pulled out of the contract, and his contract date is not until this coming week so we have not breached anything. Our contracts, as well, always state "approximate" dates as to account for any delays caused by jobs prior to theirs. Unfortunately I believe this is a case of someone who would be better suited for a different contractor to work with. We feel it is quite apparent it was not a good fit. We wish them success with their project.
I scheduled Frank to come out to my home to give a bid on a bathroom remodel. It was a horrible experience. First off, he did not remove his shoes. Secondly, he was rude and refused to give me answers to the questions I had regarding why he needed to do the things he said he needed to do. When I insisted he explain himself he threw up his hands and said "I'm outta here". I am a woman and I felt intimidated and disrespected. I would never recommend using this business to anyone.Apr 20, 2016VerifiedFrank M.'s reply
We apologize for any inconvenience experienced with this potential client. Although we do respect people's time and property, in everything we do, Frank was running late from a prior appointment and did not remove the shoes due to his shoes being clean and the floors were tile. From our perspective Frank left the appointment at the point the client was becoming argumentative with clarifications he was trying to get to understand the scope of the job better. This client needed more of a handyman for the way they seemed to want this project done. There were things we noticed were not to code and when we tried to ask questions to understand certain things, is when the client became testy and argumentative. Instead of continuing in that manner we decided to leave, understanding this client would work better with someone else. We are licensed General Contractors that take pride in not only our high standards and high quality work, but our customer service as well. This review is clearly portraying an unfortunate example of someone who would not have appreciated us for who we were. We have many more reviews on here that are portraying us for who we are and the pride we stand behind, and many more to come.
- What should the customer know about your pricing (e.g., discounts, fees)?Projects tend to be all custom therefore there is no pricing structure to share.
- What is your typical process for working with a new customer?We start out with a free initial consultation regarding your project. From that appointment we will provide a detailed estimate. If project estimate is approved, we will sit down and go over and sign our contract, collect down payment of typically 50% to hold your place in our schedule and go from there.
- What education and/or training do you have that relates to your work?Our staff comes with over 40+ years combined experience in construction and remodeling with specialization in custom cabinetry. Our office staff has 20+ years experience in finance, customer service and sales/marketing. Together we strive to bring you the highest quality end product while enjoying a no hassle, customer oriented experience.