Q. What is your typical process for working with a new customer?
A. We start out with a free initial consultation regarding your project. From that appointment we will provide a detailed estimate. If project estimate is approved, we will sit down and go over and sign our contract, collect down payment of typically 50% to hold your place in our schedule and go from there.
Q. What education and/or training do you have that relates to your work?
A. Our staff comes with over 40+ years combined experience in construction and remodeling with specialization in custom cabinetry. Our office staff has 20+ years experience in finance, customer service and sales/marketing. Together we strive to bring you the highest quality end product while enjoying a no hassle, customer oriented experience.
Q. Do you have a standard pricing system for your service? If so, please share the details here.
A. Projects tend to be all custom therefore there is no pricing structure to share.
Q. How did you get started doing this type of work?
A. Frank McMahon started this company after several years of working at "box" cabinet franchise companies. He knew he could deliver, on his own, a higher quality product for the same price. His experience also included being the field superintendent overseeing new construction with Gardener Homes. He would be in charge of up to 10-15 homes being built, in all stages of development, at one given time.
Q. What types of customers have you worked with?
A. We have worked with customers who were looking for a simple laminate top all the way up to $300,000 new additions to homes. AND everything in between.
Q. Describe a recent project you are fond of. How long did it take?
A. Our average time frame from securing your place in our schedule with the down payment to completion is 6-8 weeks depending on the nature of the project and how extensive the remodel is.
Q. What advice would you give a customer looking to hire a provider in your area of work?
A. We always encourage our customers to get more than one bid for your project. Our advice is, however, be willing to share these bids so that we, as contractors, can accurately point out to you the "apples to apples" comparison. There are many times that we do things as "standard" that other professionals are not including.