Countertops Cabinets & More, LLC

Countertops Cabinets & More, LLC

Lindstrom, MN

22 years in service

3 employees

Gold profile

Licensed in MN – Validate
Building Contractor - Residential – BC700446

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About Countertops Cabinets & More, LLC

hired 1 time on Thumbtack

We do it all!

Our services include the following:

* Kitchen and bathroom remodeling
* Custom cabinets and casework
* Countertops plastic laminate solid surface and stone
* All types of flooring and tile work
* Custom entertainment centers and fireplace surrounds

You name it, we do it all!

Location

27117 Quinlan Ave. N.
Lindstrom, MN 55045

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Reviews

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  • 1/5 stars Custom Cabinet Making Verified Review

    We provided a down payment for these folks two months ago. They signed a contract to have the project finished by a specific date. That date has past and they haven't even started the project.

    Immediately after providing the down payment, these people never even attempted to contact me. I had to reach out to them to have any communication. This is very honestly the worst experience I could have ever imagined with a contractor.

    I would never recommend these people to anyone. Absolutely terrible service and essentially took our money without ever following through or providing anything.

    Frank M. from Countertops Cabinets & More, LLC replied to this review on May 8, 2016

    We have already apologized to this customer for the perceived communications issues he felt he was experiencing, however to our benefit there was not one email, text or phone call received that was not replied to or addressed. After the initial contract signing our protocol is to follow up with our customers within a week or two of the contract start date to go over all final details. Being this customer began contacting us within a week of the signing complaining of lack of communication when their contract date wasn't until 2 months away, said this customers expectations were different than what we were telling him, although his expectations were never clear.
    As for breach of contract date, he pulled out of the contract, and his contract date is not until this coming week so we have not breached anything. Our contracts, as well, always state "approximate" dates as to account for any delays caused by jobs prior to theirs.
    Unfortunately I believe this is a case of someone who would be better suited for a different contractor to work with. We feel it is quite apparent it was not a good fit.
    We wish them success with their project.

  • 1/5 stars Bathroom Remodel Verified Review

    I scheduled Frank to come out to my home to give a bid on a bathroom remodel. It was a horrible experience. First off, he did not remove his shoes. Secondly, he was rude and refused to give me answers to the questions I had regarding why he needed to do the things he said he needed to do. When I insisted he explain himself he threw up his hands and said "I'm outta here". I am a woman and I felt intimidated and disrespected. I would never recommend using this business to anyone.

    Frank M. from Countertops Cabinets & More, LLC replied to this review on April 20, 2016

    We apologize for any inconvenience experienced with this potential client.
    Although we do respect people's time and property, in everything we do, Frank was running late from a prior appointment and did not remove the shoes due to his shoes being clean and the floors were tile.
    From our perspective Frank left the appointment at the point the client was becoming argumentative with clarifications he was trying to get to understand the scope of the job better.
    This client needed more of a handyman for the way they seemed to want this project done. There were things we noticed were not to code and when we tried to ask questions to understand certain things, is when the client became testy and argumentative. Instead of continuing in that manner we decided to leave, understanding this client would work better with someone else.
    We are licensed General Contractors that take pride in not only our high standards and high quality work, but our customer service as well. This review is clearly portraying an unfortunate example of someone who would not have appreciated us for who we were. We have many more reviews on here that are portraying us for who we are and the pride we stand behind, and many more to come.

  • 4/5 stars

    Frank and Anne McMahon are pleasant and easy to work with. Frank is a master cabinet maker. Our kitchen cabinets and countertops turned out beautifully.

  • 4/5 stars

    I was in the middle of a bad experience with Home Depot when a friend suggested I contact Countertops Cabinets & More. They really rescued me from a difficult situation. They not only built a custom cabinet in an unusual space, they also advocated on my behalf with Home Depot and they installed my cabinets. I wish I had known of this company before I got involved with a big box store. My custom cabinet is perfect.

  • 5/5 stars

    Love our new kitchen! Having the new kitchen noticeably improves our quality of life every day!

    These guys are super friendly and fairly priced. Thanks again!

  • 5/5 stars

    New kitchen cabinets and countertop. Frank's cabinets are beautiful. He can do whatever you want.

  • 5/5 stars

    It started when they custom built our bathroom vanity through a contracted job, and we liked it so much we hired them to remodel our home office. They worked with us to design it, they listened to our ideas and had some great ideas of their own - they put it all together and we ended up with a beautiful home office, or as we like to call it "The Den" it's to nice to be called an office. Complete built-in floor to ceiling storage and desk area, floor to ceiling built-in bookshelves, new hardwood flooring matching up with the rest of the house and beautiful crown molding, We love it and enjoyed having them here. We will definitely call them with any other remodeling we may have in the future and we recommend them to our family and friends.

Question and answer

Q. What is your typical process for working with a new customer?

A. We start out with a free initial consultation regarding your project. From that appointment we will provide a detailed estimate. If project estimate is approved, we will sit down and go over and sign our contract, collect down payment of typically 50% to hold your place in our schedule and go from there.

Q. What education and/or training do you have that relates to your work?

A. Our staff comes with over 40+ years combined experience in construction and remodeling with specialization in custom cabinetry. Our office staff has 20+ years experience in finance, customer service and sales/marketing. Together we strive to bring you the highest quality end product while enjoying a no hassle, customer oriented experience.

Q. Do you have a standard pricing system for your service? If so, please share the details here.

A. Projects tend to be all custom therefore there is no pricing structure to share.

Q. How did you get started doing this type of work?

A. Frank McMahon started this company after several years of working at "box" cabinet franchise companies. He knew he could deliver, on his own, a higher quality product for the same price. His experience also included being the field superintendent overseeing new construction with Gardener Homes. He would be in charge of up to 10-15 homes being built, in all stages of development, at one given time.

Q. What types of customers have you worked with?

A. We have worked with customers who were looking for a simple laminate top all the way up to $300,000 new additions to homes. AND everything in between.

Q. Describe a recent project you are fond of. How long did it take?

A. Our average time frame from securing your place in our schedule with the down payment to completion is 6-8 weeks depending on the nature of the project and how extensive the remodel is.

Q. What advice would you give a customer looking to hire a provider in your area of work?

A. We always encourage our customers to get more than one bid for your project. Our advice is, however, be willing to share these bids so that we, as contractors, can accurately point out to you the "apples to apples" comparison. There are many times that we do things as "standard" that other professionals are not including.

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