Countertops Cabinets & More, LLC

We have already apologized to this customer for the perceived communications issues he felt he was experiencing, however to our benefit there was not one email, text or phone call received that was not replied to or addressed. After the initial contract signing our protocol is to follow up with our customers within a week or two of the contract start date to go over all final details. Being this customer began contacting us within a week of the signing complaining of lack of communication when their contract date wasn't until 2 months away, said this customers expectations were different than what we were telling him, although his expectations were never clear. As for breach of contract date, he pulled out of the contract, and his contract date is not until this coming week so we have not breached anything. Our contracts, as well, always state "approximate" dates as to account for any delays caused by jobs prior to theirs. Unfortunately I believe this is a case of someone who would be better suited for a different contractor to work with. We feel it is quite apparent it was not a good fit. We wish them success with their project.

We apologize for any inconvenience experienced with this potential client. Although we do respect people's time and property, in everything we do, Frank was running late from a prior appointment and did not remove the shoes due to his shoes being clean and the floors were tile. From our perspective Frank left the appointment at the point the client was becoming argumentative with clarifications he was trying to get to understand the scope of the job better. This client needed more of a handyman for the way they seemed to want this project done. There were things we noticed were not to code and when we tried to ask questions to understand certain things, is when the client became testy and argumentative. Instead of continuing in that manner we decided to leave, understanding this client would work better with someone else. We are licensed General Contractors that take pride in not only our high standards and high quality work, but our customer service as well. This review is clearly portraying an unfortunate example of someone who would not have appreciated us for who we were. We have many more reviews on here that are portraying us for who we are and the pride we stand behind, and many more to come.