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Hired 317 times
4 years in business
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Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
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39 photos and 19 videos
Overall pleased with the carpet cleaning. Was initially quoted- "4 rooms $129 Includes: Cleaning supplies Moving furniture" When carpet cleaner arrived was told we would have to move furniture otherwise he would just clean around it. This was a bummer because I was the only one home and could not move larger pieces and would have the night before with my spouse had I understood that they were not going to.Jun 18, 2018Verified
The Technician, Beau Schouveller, arrived on time, and he was cheerful and polite the entire time he was here. He explained the details and the cost of everything he did, before he did it. He went the extra mile by taking pictures of the problem areas of the carpet, and bringing the photos up stairs to show my wife, so she didn't need to go up and down the stairs on her bad knees. The carpet looks better than new after the cleaning, and it was almost a miracle when the red juice stain was removed COMPLETELY -- unbelievable! Thanks Beau, and thanks to Twin Cities Finest (the name fits perfectly).Dec 19, 2018Verified
Excellent work. Really impressed how neat our carpet become after deep cleaning. Very satisfied with the workNov 3, 2018Verified
Quick response and answered all my questions before my appointment. They texted when they were on the way and prompt. They were able to clean a big ink stain and explained the rest of the cleaning. The carpet looks great.May 7, 2018Verified
Travis did a great job cleaning my carpet. He arrived at the promised time and completed the job quickly. He took care to protect my wood flooring and was very courteous and pleasant to work with.May 30, 2018Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Upfront pricing is always are goal because nobody likes to be surprised when the bill come. We will always present final costs of a project before we begin cleaning.
- What is your typical process for working with a new customer?From the first call to completion of the cleaning we strive to exceed expectations on every job.
- What education and/or training do you have that relates to your work?All of our Technicians are trained and equipped with only the best products and tools.