FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
As a company that values transparency and fairness, we want our customers to understand our pricing structure so that they can make informed decisions. We offer a variety of discounts, including senior, military, and testimonial discounts, to show our appreciation for the customers who have served our country and supported our business. Additionally, we want to make it as easy as possible for our customers to do business with us, which is why we waive the inspection fee if the client chooses to work with us. This ensures that our pricing is not only competitive but also reflects our commitment to providing the best possible service to our customers. Overall, we believe that our pricing structure reflects our commitment to honesty, fairness, and high-quality workmanship. We are confident that our customers will appreciate the value and competitive pricing that we offer, and we look forward to the opportunity to serve them.
- What is your typical process for working with a new customer?
1. Inspection Visit We perform a complete evaluation and provide you with a thorough explanation, including factual details about your current situation. 2.Diagnosis and Recommendations According to the findings, we present viable and timely solutions that fit your specific needs. 3.Maintenance, Repairs, or Installations We get to work. Our team of trained technicians arrive at your location to offer solutions and deliver the results you deserve.
- What education and/or training do you have that relates to your work?
Gem Chimney Service is a fully licensed and insured service company. We are proud to be a member of and certified by some of the industry’s leading organizations and associations. Our technicians undergo extensive training and continuous education courses to keep them moving forward with the newest local codes, fire safety information and industry technology