- What should the customer know about your pricing (e.g., discounts, fees)?
We are a Small Family Home Business- We are able to keep our Overhead lower therefore we work with our Customers regarding each Unique situation and Budget. We strive to Exceed Customers Expectations and guide them through the process. Most Customers are referred to us by past Remodeling projects. It's good to know a customers budget so we can understand the needs of our customers. We do have a 5% discount for new Customers. We also offer our professional discounts to stores for our customers to save money versus us setting up budgets. Customers deserve to be a part of the process and most love to see the end result that they participated in.
- What is your typical process for working with a new customer?
First Initial Appointment: We set up an appointment to come to their house to understand what our clients needs are. We do measurements on the project. We go through budget estimates to make sure that we help choose with our clients the best possible choices to stay within their budgets. Second Appointment: We have the client come into our showroom to see their design 3D to review design. We actually do our Home Estimates for free vs. other Remodel Company charge a fee from $150-$500 a design fee. We explain the break downs of our pricing. We do give Bids that are good for 30 days.
- What education and/or training do you have that relates to your work?
I have a degree in Cabinet Making. I have done Custom Cabinets for many years, but due to the cost, I have Choosen Brands that I approve of to keep the projects to fit customers expectations.