Image Cleaning, LLC

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About

We are new to the world advertising on the internet, and here on thumbtack. But a family owned and operated business with over 18 years experience in the cleaning. Started out in the commercial cleaning industry and even though we still have many commercial clients, we felt the need to expand into residential. It's more fulfilling and the people we meet are amazing. With one partner being an Interior Designer, the attention to detail is impeccable. We know that environments are the linked to our health, and well being. We take great pride in providing services that give clients their time back. We hope we get a chance to wow you and become part of your cleaning family. Everyone loves to come home and being able to relax. We here at Image Cleaning love giving back and hearing that our clients love to come home and not worry about the "Extras".

Overview

Hired 5 times

Background checked

9 employees

27 years in business

Business hours

This pro hasn't listed their business hours.

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Services offered

Space for cleaning

Garage

Basement

Attic

Cleaning type

Cleaning organizing

Junk removal

Reviews

Good 3.6

5 reviews

5

60%

4

0%

3

0%

2

20%

1

20%

Tova B.

Apr 10, 2017

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Hired on Thumbtack

We had a great experience with Image Cleaning, LLC. They were prompt, thorough, and very detailed in their cleaning. We will definitely use them again in the future!

Image Cleaning, LLC's reply

Thanks Tova! It was our pleasure! We hope to work with you again real soon.

House Cleaning

Tiffany B.

Mar 14, 2017

I was in a bind. Our in-laws gave us 1 days notice they were stopping by. We were at work and needed a cleaning. Image Cleaning was able to get us in right away and not over charge us just because we needed it right away. Since, then we have hired them to come in every week. Thanks again, guys!

Greg N.

Apr 7, 2017

My Home was well taken care of and cleaned in all areas. I was thoroughly satisfied with the service. I even hired them for my office.

Image Cleaning, LLC's reply

Thanks Greg! We really appreciate you and your kindness. We hope the partnership will last a very long time!

Erica J.

Apr 18, 2017

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Hired on Thumbtack

On time, professional, but did not meet our standard of clean. Maybe rushed through too fast to get whole house in time frame, but will not work out for us!

Image Cleaning, LLC's reply

Hi Erica, Thank you for the opportunity to clean your home. Before booking the cleaning, we had an in-depth conversation of your expectations and our services. You were NOT looking for a deep clean, even on the initial cleaning. You were seeking only a general cleaning and discussed what it involves and expected amount of hours for your home. Your home is 5 bedroom, 5 bathroom home and over 5000 square feet. With a budget of only $160 per month. As we discussed before cleaning, we would work with you to achieve as many of your goals, and work within a time frame of 4 hours per month. And if items were not finished in the time frame allotted, to communicate that to you so you would finish those items. Upon the initial cleaning, we informed you that we would approximately spend an extra 2 hours getting your house up to standard, (pet hair, dust, etc). Which we did spent 6 hours at your home. I'm sorry that you are not happy with our services, and do hope you find a cleaning service that will work within your budget that will do the scope of work you are looking for. Take Care, Atonia

House Cleaning

Eric E.

Apr 5, 2017

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Hired on Thumbtack

They didn't clean for me. The movers were 6 hours late, so the scheduled cleaning time was not possible. However, when they came at the scheduled time, the first thing I heard was how the quote they gave was for a much smaller space, and if I wanted them to come back it would cost much more.

Image Cleaning, LLC's reply

Hi Eric, I'm sorry you feel this way. We arrived on time, we walked through your space with Judy. The movers hadn't arrived yet, and we could not start to clean your space until everything was removed. If items were boxed up and ready for moving we could have started cleaning, but all rooms still had to be packed. We told Judy to give us a call when the movers were done moving. She had said that they were to arrive around 3. We are very familiar with moving companies and operations. Your estimated move out time would have been at least 3 to 4 hours. We never received a call from you or Judy as to the move was complete. As for raising prices, we were scheduled to clean your place at 2 pm on a Saturday. We had to cancel our cleaners and call them back when we heard word of a cleaning time. For cleaning on weekends and then it would have turned into evenings. These variables change prices. But we never had the opportunity to discuss anything. I do hope your move went smoothly.

House Cleaning

Credentials

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Atonia Effertz

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
Every home is as individual as the person that lives in it. So to give one price to so many variables is unfortunately not possible. We take a lot into consideration when seeing a clients homes into account. How many times would they like us to come out? Do they 1 bathroom, or 4. Are there pets in the home?
What is your typical process for working with a new customer?
We first want to get to know the clients cleaning needs. Then we fit a plan of action into their budget and times that works best for them.
What education and/or training do you have that relates to your work?
Years of trial and error, mistakes and triumphs of cleaning spaces.

Image Cleaning, LLC

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