My web browsers were not working. Derek offered to either come to me or try to work it out over the phone. We set up an appointment for 7:00 that evening. In the mean time a friend of mine called me and the subject of the computer came up. This person is the person who built the laptop for me. I had just installed McAfee Total Protection and the laptop ran fine for 2 days. I told him that I was willing to uninstall McAfee and give it a test run. That was the answer;some sort or conflict. I called Derek back and he understood perfectly that I was cancelling the appointment so as not to waste his time. He offered any future help that I may need. I would call him again if need be.