I am still waiting on a quote, it’s been almost two weeks. Don’t waste your time or money with this company!

Carter Custom did a great job adding a new deck to our home. They worked with us on the design, colors, scheduling, and even the cost. The deck adds an awesome living space that we will use all the time...and know that it will last for a long time.

Really happy with the end result. We had a few hiccups along the way (as you'd expect at least a few things to go wrong initially or be delayed once or twice when you're dealing with an old house and city inspections). They did a great job of communicating the whole way, and the conversation was always about how to fix it and next steps. And, as I said earlier, hard to argue with the end result. Thank you for your professionalism throughout the project.

Someone came out to measure the deck the same day another company came out to measure the deck (Monday). He stated I’d get the quote by Friday the same week. I never received a quote or any response back from them. The other company got me a quote back the following day (Tuesday) and was super responsive to all my questions. Even if you didn’t want to complete my project, just let me/the customer know so they aren’t waiting around for you to get back to them (aka, respect other peoples time and timelines). It didn’t seem like he wanted to even be there to measure the deck in the first place, like I was an inconvenience. Failure to respond to my emails, general lack of communication and poor customer service made the choice easy to go with another company.

We had our deck replaced and a fireplace installed by Carter Custom Construction. We were totally pleased with the work done for us. The quality for the work was amazing. The crews was great and we were treated with the greatest respect.